datacite.subject.fos	Humanidades::Artes	pt_PT
dc.contributor.advisor	Mourato, João Morais
dc.contributor.advisor	Carvalho, Carla Paoliello de Lucena
dc.contributor.author	Orey, Luís Maria Gorjão Henriques Albuquerque d´
dc.date.accessioned	2025-07-31T14:18:32Z
dc.date.available	2025-07-31T14:18:32Z
dc.date.issued	2025-04-04
dc.description.abstract	With an increasingly diverse immigrant population from cultures very different from our own, Portugal is currently facing the challenge of adapting to this new situation and integrating its new inhabitants in a fair and sustainable way. It is essential that this adaptation addresses, first and foremost, the basic needs of this population, with particular emphasis on health. However, language barriers between providers and users make it difficult for these communities to fully access health services. This research aims to explore the contribution of Human Centred Design as a consultation tool, assessing, through questionnaires, which communication tools and procedures are most used and the level of satisfaction of both health professionals and users who do not speak Portuguese. The results point to a negative scenario in terms of overall satisfaction, revealing significant limitations in the National Health Service's ability to mitigate the linguistic barriers faced by non-Portuguese-speaking migrant communities when accessing health services in Portugal. The research concludes by outlining a set of general recommendations aimed at mitigating, as far as possible, the negative picture diagnosed	pt_PT
dc.identifier.tid	203932307	pt_PT
dc.identifier.uri	http://hdl.handle.net/10400.5/102596
dc.language.iso	por	pt_PT
dc.subject	Imigração	pt_PT
dc.subject	Acesso aos cuidados de saúde	pt_PT
dc.subject	Barreira linguística	pt_PT
dc.subject	Design Centrado no Humano	pt_PT
dc.title	Fala freguês! (Re)pensar o design enquanto ferramenta de integração social: o caso do acesso de migrantes aos cuidados de saúde	pt_PT
dc.type	master thesis
dspace.entity.type	Publication
rcaap.rights	openAccess	pt_PT
rcaap.type	masterThesis	pt_PT
thesis.degree.name	Dissertação de Mestrado em Design para a Sustentabilidade, Universidade de Lisboa, Faculdade de Belas Artes, 2024	pt_PT

Fala freguês! (Re)pensar o design enquanto ferramenta de integração social: o caso do acesso de migrantes aos cuidados de saúde

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