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Dissonância emocional e work engagement no trabalho comercial : o papel moderador do suporte organizacional percebido
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Orientador(es)
Resumo(s)
O referido estudo tem como objetivos a análise da relação entre a Dissonância Emocional e o
Work Engagement em profissionais do setor comercial, assim como a análise do efeito
moderador da Perceção de Suporte Organizacional sobre a relação entre a Dissonância
Emocional e o Work Engagement nesses profissionais. O levantamento de dados foi executado
através de um questionário realizado em uma empresa comercial em Portugal, com a
participação de 285 sujeitos. Os resultados indicam uma relação negativa e não significativa
entre a Dissonância Emocional e o Work Engagement, o que refuta a primeira hipótese.
Também se refuta a segunda hipótese, através da não observação do efeito moderador da
Perceção de Suporte Organizacional sobre a relação entre a Dissonância Emocional e o Work
Engagement. Como conclusões deste estudo, observa-se a importância dos resultados para a
Gestão dos Recursos Humanos, face à possível relevância de diferentes fatores sobre níveis de
Work Engagement em profissionais que exercem trabalhos com exigências emocionais no setor
comercial.
This study aims to analyze the relationship between Emotional Dissonance and Work Engagement in professionals in the commercial sector, as well as to analyze the moderating effect of the Perception of Organizational Support on the relationship between Emotional Dissonance and Work Engagement in these professionals. The data survey was executed through a questionnaire conducted in a commercial company in Portugal, with the participation of 285 subjects. The results indicate a negative and non-significant relationship between Emotional Dissonance and Work Engagement, which refutes the first hypothesis. The second hypothesis is also refuted, through the non-observation of the moderating effect of Perception of Organizational Support on the relationship between Emotional Dissonance and Work Engagement. As conclusions of this study, it is observed the importance of the results for Human Resource Management, given the possible relevance of different factors on levels of Work Engagement in professionals who perform emotional work in the commercial sector.
This study aims to analyze the relationship between Emotional Dissonance and Work Engagement in professionals in the commercial sector, as well as to analyze the moderating effect of the Perception of Organizational Support on the relationship between Emotional Dissonance and Work Engagement in these professionals. The data survey was executed through a questionnaire conducted in a commercial company in Portugal, with the participation of 285 subjects. The results indicate a negative and non-significant relationship between Emotional Dissonance and Work Engagement, which refutes the first hypothesis. The second hypothesis is also refuted, through the non-observation of the moderating effect of Perception of Organizational Support on the relationship between Emotional Dissonance and Work Engagement. As conclusions of this study, it is observed the importance of the results for Human Resource Management, given the possible relevance of different factors on levels of Work Engagement in professionals who perform emotional work in the commercial sector.
Descrição
Dissertação de mestrado, Psicologia dos Recursos Humanos, do Trabalho e das Organizações, 2023, Universidade de Lisboa, Faculdade de Psicologia
Palavras-chave
Dissonância emocional Apoio organizacional Compromisso organizacional Gestão dos recursos humanos Dissertações de mestrado - 2023