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Motivação e Satisfação – Relatório de Estágio um estudo sobre a motivação no setor público e a satisfação no trabalho no departamento de recursos humanos do Ministério dos Negócios Estrangeiros
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Orientador(es)
Resumo(s)
A Motivação no Serviço Público (MSP) e Satisfação no Trabalho (ST) são dois temas de intensa investigação nas últimas décadas. Ainda que vastos e complexos continuam a ser temáticas de investigação de interesse nas áreas da Administração Púbica e da Gestão de Recursos Humanos.
Na vigência do XIX Governo Constitucional, no Ministério dos Negócios Estrangeiros (MNE), dirigido pelo então Ministro Dr. Rui Machete, decorreu o estágio curricular protocolado entre o ISCSP e a referida instituição de acolhimento, com a duração de 800 horas, e que deu origem ao presente relatório de estágio.
Tratando-se de um estágio curricular houve, todavia, oportunidade de realizar uma componente empírica baseada na abordagem quantitativa. O desafio, proposto pelo Diretor de Serviço, Dr. Rui Martinot Correia, para a parte empírica do Estágio consistia em estudar o comportamento dos trabalhadores do DRH-MNE ao nível da motivação e da satisfação em dois pontos concretos,
Assim, o principal objetivo foi analisar a motivação no serviço público e a satisfação no trabalho dos trabalhadores do DRH-MNE através dos dados recolhidos em 43 questionários, inspirados nos questionários de referência de James Perry (1997) para a MSP, autor referido como “internationally recognized leader in public administration and the study of public organization management”1 e de Paul E. Spector2 (1994) para a ST.
Foram também traçados outros cinco objetivos secundários, testando hipóteses através de dados empíricos, numa investigação que seguiu predominantemente uma abordagem quantitativa (recolha de dados através de um inquérito por questionário), através de um desenho de investigação transversal e relacional (McNabb, 2018). 1 “(...) Perry's 40 years of scholarship includes expertise in public management, public organizational behavior, government and civil service reform, national and community service, public service motivation, and performance-related pay”. Obtido de https://spea.indiana.edu/faculty-research/directory/profiles/faculty/fulltime/perry-james.html, Consultado em 12/04/2017. 2 http://paulspector.com
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Os resultados obtidos permitiram, de modo geral concluir que os objetivos propostos foram alcançados, importando destacar que através da literatura apresentada os conceitos revelam uma importância que não deve ser negligenciada; que foram descobertas duas variáveis binárias, isto é, 65% de motivados, 35% de desmotivados, 64% de satisfeitos e 36% de insatisfeitos e que estes resultados são articuláveis com a literatura da área apenas em parte.
Motivation in Public Service (MSP) and Work Satisfaction (ST) are two themes of intense research in recent decades. Although vast and complex, they remain research themes of interest in the areas of Public Administration and Human Resource Management. During the XIX Constitutional Government, under the Ministry of Foreign Affairs (MNE), directed by the then Minister Dr. Rui Machete, the curricular internship was held between the ISCSP and the host institution, which lasted 800 hours, and gave trainee report. However, this was an opportunity to carry out an empirical component based on the quantitative approach. The challenge, proposed by the Service Director, Dr. Rui Martinot Correia, for the empirical part of the Internship was to study the behavior of the HRM-HRM workers in terms of motivation and satisfaction in two concrete points. To analyze the motivation in the public service and the job satisfaction of the HRMMNE workers through the data collected in 43 questionnaires, inspired by the reference questionnaires of James Perry (1997) for MSP, author referred to as "internationally recognized leader in public administration and the study of public organization management"3 and Paul E. Spector4 (1994) for ST. Five other secondary objectives were also drawn, testing hypotheses through empirical data, in an investigation that predominantly followed a quantitative approach (collecting data through a questionnaire survey), through a cross-sectional and relational research design (McNabb, 2018). The results obtained allowed, in general, to conclude that the proposed objectives were achieved, and to highlight that through the literature presented the concepts reveal an importance that should not be neglected; that there were two binary variables, that is, 65% 3 “(...) Perry's 40 years of scholarship includes expertise in public management, public organizational behavior, government and civil service reform, national and community service, public service motivation, and performance-related pay”. Seen https://spea.indiana.edu/faculty-research/directory/profiles/faculty/fulltime/perry-james.html in 2/04/2017 4 http://paulspector.com Página 11 de 57 motivated, 35% unmotivated, 64% satisfied and 36% unsatisfied, and that these results can be articulated with the area literature only in part.
Motivation in Public Service (MSP) and Work Satisfaction (ST) are two themes of intense research in recent decades. Although vast and complex, they remain research themes of interest in the areas of Public Administration and Human Resource Management. During the XIX Constitutional Government, under the Ministry of Foreign Affairs (MNE), directed by the then Minister Dr. Rui Machete, the curricular internship was held between the ISCSP and the host institution, which lasted 800 hours, and gave trainee report. However, this was an opportunity to carry out an empirical component based on the quantitative approach. The challenge, proposed by the Service Director, Dr. Rui Martinot Correia, for the empirical part of the Internship was to study the behavior of the HRM-HRM workers in terms of motivation and satisfaction in two concrete points. To analyze the motivation in the public service and the job satisfaction of the HRMMNE workers through the data collected in 43 questionnaires, inspired by the reference questionnaires of James Perry (1997) for MSP, author referred to as "internationally recognized leader in public administration and the study of public organization management"3 and Paul E. Spector4 (1994) for ST. Five other secondary objectives were also drawn, testing hypotheses through empirical data, in an investigation that predominantly followed a quantitative approach (collecting data through a questionnaire survey), through a cross-sectional and relational research design (McNabb, 2018). The results obtained allowed, in general, to conclude that the proposed objectives were achieved, and to highlight that through the literature presented the concepts reveal an importance that should not be neglected; that there were two binary variables, that is, 65% 3 “(...) Perry's 40 years of scholarship includes expertise in public management, public organizational behavior, government and civil service reform, national and community service, public service motivation, and performance-related pay”. Seen https://spea.indiana.edu/faculty-research/directory/profiles/faculty/fulltime/perry-james.html in 2/04/2017 4 http://paulspector.com Página 11 de 57 motivated, 35% unmotivated, 64% satisfied and 36% unsatisfied, and that these results can be articulated with the area literature only in part.
Descrição
Dissertação de Mestrado em Administração Pública
Palavras-chave
Administração Pública Gestão de Recursos Humanos Motivação no Serviço Público Satisfação no Trabalho Public Administration Human Resources Management Public Service Motivation Job Satisfaction
Contexto Educativo
Citação
Editora
Instituto Superior de Ciências Sociais e Políticas