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A relação trabalho-família nos bancários : o papel do apoio do chefe
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A relevância desta investigação passou por explorar o papel do apoio do chefe na diminuição do conflito trabalho-família (CTF) e na promoção do enriquecimento trabalho-família (ETF), bem como, a relação do CTF com o burnout e do ETF com o engagement. Analisou-se também o papel mediador do CTF e ETF na relação entre o apoio do chefe, o burnout e o engagement, respetivamente. Deste modo, os dados foram recolhidos através de um questionário aplicado a uma amostra (N = 2192) constituída por bancários portugueses. Os resultados demonstraram que o apoio do chefe se relaciona negativamente com o CTF e positivamente com o ETF, e que o CTF mantém uma relação positiva com o burnout e o ETF mantém uma relação positiva com o engagement. Quanto à mediação, tanto o CTF como o ETF explicam a relação entre o apoio do chefe, o burnout e o engagement, embora a relação entre o apoio do chefe e o burnout seja de mediação total e a relação entre o apoio do chefe e o engagement seja de mediação parcial. Adicionalmente, o apoio do chefe conduz à diminuição do burnout devido à presença do CTF, e conduz também ao aumento da perceção de engagement, quer devido à presença de ETF, quer de forma direta. Em suma, esta dissertação evidencia a importância do apoio do chefe, na medida em que se observa que esta variável ajudará os bancários a integrarem de uma forma mais equilibrada, os papéis trabalho e família.
The relevance of this research was to explore the role of the supervisor support in reducing the work-family conflict (CTF) and the promotion of work-family enrichment (ETF), as well as its relationship with burnout and engagement. The mediating role of CTF and ETF in the relationship between supervisor support, burnout and engagement, respectively, was also analyzed. Thus, the data were collected through a questionnaire applied to a sample (N = 2192) made up of Portuguese bankers. The results showed that the supervisor support is negatively related to the CTF and positively with the ETF, and that the CTF maintains a positive relationship with the burnout and the ETF maintains a positive relationship with the engagement. As far as mediation is concerned, both CTF and ETF explain the relationship between supervisor support, burnout, and engagement, although the relationship between supervisor support and burnout is total mediation and the relationship between supervisor support and engagement is partial mediation. Additionally, the supervisor support leads to the decrease of burnout due to the presence of the CTF, and also leads to an increase in the perception of engagement, either due to the presence of ETF or directly. In sum, this dissertation highlights the importance of the supervisor support, since this variable will help the bankers to integrate in a more balanced way, the roles of work and family.
The relevance of this research was to explore the role of the supervisor support in reducing the work-family conflict (CTF) and the promotion of work-family enrichment (ETF), as well as its relationship with burnout and engagement. The mediating role of CTF and ETF in the relationship between supervisor support, burnout and engagement, respectively, was also analyzed. Thus, the data were collected through a questionnaire applied to a sample (N = 2192) made up of Portuguese bankers. The results showed that the supervisor support is negatively related to the CTF and positively with the ETF, and that the CTF maintains a positive relationship with the burnout and the ETF maintains a positive relationship with the engagement. As far as mediation is concerned, both CTF and ETF explain the relationship between supervisor support, burnout, and engagement, although the relationship between supervisor support and burnout is total mediation and the relationship between supervisor support and engagement is partial mediation. Additionally, the supervisor support leads to the decrease of burnout due to the presence of the CTF, and also leads to an increase in the perception of engagement, either due to the presence of ETF or directly. In sum, this dissertation highlights the importance of the supervisor support, since this variable will help the bankers to integrate in a more balanced way, the roles of work and family.
Descrição
Tese de mestrado, Psicologia (Secção de Psicologia dos Recursos Humanos, do Trabalho e das Organizações), Universidade de Lisboa, Faculdade de Psicologia, 2018
Palavras-chave
Conflitos Trabalho-família Burnout Engagement Teses de mestrado - 2018