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UX/UI Design como suporte à melhoria da experiência de aprendizagem em cursos online
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Surgida no século XIX, a Educação a Distância (EAD) percorreu um longo caminho
evolutivo até culminar no que atualmente é conhecido como e-Learning. Durante a pandemia
de Covid-19, essa modalidade de ensino teve o seu processo de consolidação intensificado,
resultando num aumento significativo da oferta de cursos neste formato.
Dado que o e-Learning tem no seu cerne a mediação da tecnologia, refletida através das
interfaces de aprendizagem, surgem desafios e questões específicas relativas à sua aplicação,
tais como a usabilidade destes cursos e os seus efeitos na aprendizagem.
Diante deste cenário, o termo User Experience Design (UX Design), criado por Don Norman,
nos anos 90, e originalmente aplicado ao desenvolvimento de software, direcionou esta
investigação, passando a ser discutido no âmbito da educação, no intuito de se perceber como
os seus conceitos e práticas podem ser úteis para melhorar as experiências de utilização e de
aprendizagem no ambiente digital.
Assim, investigou-se as perceções de participantes de cursos na modalidade de e-Learning,
procurando compreender o que eles valorizam e o que não valorizam nessas interfaces, à luz
do UX/UI Design, conduzindo uma pesquisa sob uma abordagem racionalista, com recurso a
métodos quantitativos, num estudo caracterizado por sua natureza exploratória, descritiva e
correlacional, tendo o questionário como técnica de recolha de dados. A sua aplicação
resultou em 70 respostas, cuja interpretação permitiu compreender as perceções de UX dos
inquiridos.
Posteriormente, esses resultados foram cruzados com o conhecimento existente na literatura,
dando origem a um conjunto de recomendações para o desenvolvimento de interfaces de
cursos na modalidade de e-Learning, capazes de contribuir para o aprimoramento das
experiências nestes ambientes.
Firstly mentioned in the 19th Century, Distance Education had a long evolutive runway until the peak of what is currently known as e-learning. During the COVID-19 pandemic, this teaching method had its consolidation process intensified, thus resulting in the exponential increase of offers on this type of course format. Taking into consideration that e-learning has its roots in technology mediation, reflected throughout learning interfaces, some challenges and specified questions emerge in the context of their application. In this scenario, the term User Experience Design (UX Design), coined by Don Norman in the 90s and originally applied to the Software development field, oriented this investigation, now shedding some light on this terminology within educational scope, focused on understanding how its concepts and practices can be useful in improving user’s learning experiences in the digital environment. Therefore, the students’ perceptions of e-learning courses were investigated aiming to understand what users value or do not value on the technological learning interfaces. In the light of UX/UI Design, the research was conducted under a rationalist approach and quantitative methods on an investigation characterized by its exploratory, descriptive, and correlational nature. A questionnaire served as a data collection technique, and its application resulted in 70 responses, which interpretation allowed an understanding of the UX perceptions of the respondents. The data generated by the questionnaire was crosschecked with already existent knowledge in literature, afterwards. Spawing a collection of recommendations for e-Learning course interface development, enabling the contribution to the enhancement of experiences in this environment.
Firstly mentioned in the 19th Century, Distance Education had a long evolutive runway until the peak of what is currently known as e-learning. During the COVID-19 pandemic, this teaching method had its consolidation process intensified, thus resulting in the exponential increase of offers on this type of course format. Taking into consideration that e-learning has its roots in technology mediation, reflected throughout learning interfaces, some challenges and specified questions emerge in the context of their application. In this scenario, the term User Experience Design (UX Design), coined by Don Norman in the 90s and originally applied to the Software development field, oriented this investigation, now shedding some light on this terminology within educational scope, focused on understanding how its concepts and practices can be useful in improving user’s learning experiences in the digital environment. Therefore, the students’ perceptions of e-learning courses were investigated aiming to understand what users value or do not value on the technological learning interfaces. In the light of UX/UI Design, the research was conducted under a rationalist approach and quantitative methods on an investigation characterized by its exploratory, descriptive, and correlational nature. A questionnaire served as a data collection technique, and its application resulted in 70 responses, which interpretation allowed an understanding of the UX perceptions of the respondents. The data generated by the questionnaire was crosschecked with already existent knowledge in literature, afterwards. Spawing a collection of recommendations for e-Learning course interface development, enabling the contribution to the enhancement of experiences in this environment.
Descrição
Dissertação de mestrado, Educação e Formação (Área de Especialidade em E-Learning e Formação a Distância), 2024, Universidade de Lisboa, Instituto de Educação
Palavras-chave
Design instrucional Tecnologias digitais E-learning Design de interfaces Aprendizagem Dissertações de mestrado - 2024