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Stress profissional e perceção de apoio organizacional em engenheiros e bancários : relação entre variáveis, caracterização do stress profissional e comparação com outros grupos profissionais
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A presente investigação tem como principal objetivo analisar a relação entre a Perceção de Apoio Organizacional e o Stress Profissional. Para tal, aplicaram-se dois instrumentos de medida – Questionário de Perceção Organizacional (Eisenberger, Huntington, Hutchison, & Sowa, 1986) e Inventário sobre Stress Profissional (Spielberger & Vagg, 1999). A amostra é composta por 53 participantes pertencentes a dois grupos profissionais distintos: engenheiros (n=19) e bancários (n=34). Esta dissertação pretende, ainda, caracterizar o stress destes grupos, através da comparação com outros previamente estudados: bancários e professores (Rafael, 2001), consultores (Pinto, 2012) e veterinários (Silva, 2013).
Posteriormente, na análise de dados, os coeficientes de correlação corroboraram as hipóteses apresentadas: indivíduos com níveis de perceção de apoio organizacional apresentam valores mais reduzidos de stress profissional. No que respeita à caracterização do stress profissional de ambos os grupos, identificaram-se os stressores mais severos e mais frequentes. Através da comparação com outros grupos profissionais, identificaram-se os eventos potenciadores de stress característicos destas profissões, bem como foi possível classificar os bancários como um grupo de risco.
The main purpose of this investigation is to analyze the relationship between the Perception of Organizational Support and Professional Stress. In order to accomplish such objective, two instruments of measurement were used – Survey of Perceived Organizational Support (Eisenberger et al., 1986) and Job Stress Survey (Spielberger & Vagg, 1999). The sample includes two professional groups: engineers (n=19) and bankers (n=34). Additionally, this dissertation seeks to characterize the professional stress of this groups, through a comparison with other groups previously studied: bankers and professors (Rafael, 2001), consultants (Pinto, 2012) and veterinarians (Silva, 2013). Afterwards, in the data analysis, the correlation coefficient’s confirmed the hypothesis presented: individuals with higher levels of perceived organizational support show reduced values of professional stress. As regards to the characterization of the professional stress for both groups, the most severe and frequent stressors were identified. Through the comparison with other professional groups, it was possible to identify the stressors specific to these professionals, and also allowed to classify the bankers as a risk group.
The main purpose of this investigation is to analyze the relationship between the Perception of Organizational Support and Professional Stress. In order to accomplish such objective, two instruments of measurement were used – Survey of Perceived Organizational Support (Eisenberger et al., 1986) and Job Stress Survey (Spielberger & Vagg, 1999). The sample includes two professional groups: engineers (n=19) and bankers (n=34). Additionally, this dissertation seeks to characterize the professional stress of this groups, through a comparison with other groups previously studied: bankers and professors (Rafael, 2001), consultants (Pinto, 2012) and veterinarians (Silva, 2013). Afterwards, in the data analysis, the correlation coefficient’s confirmed the hypothesis presented: individuals with higher levels of perceived organizational support show reduced values of professional stress. As regards to the characterization of the professional stress for both groups, the most severe and frequent stressors were identified. Through the comparison with other professional groups, it was possible to identify the stressors specific to these professionals, and also allowed to classify the bankers as a risk group.
Descrição
Tese de mestrado, Psicologia (Secção de Psicologia dos Recursos Humanos, do Trabalho e das Organizações), Universidade de Lisboa, Faculdade de Psicologia, 2016
Palavras-chave
Stress profissional Engenheiros Bancários Apoio organizacional Teses de mestrado - 2016