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Relação entre dissonância emocional e burnout : as estratégias de coping como variáveis mediadoras : estudo com Bombeiros Sapadores Portugueses
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Resumo(s)
A presente investigação tem como objectivo estudar alguns aspectos da actividade desenvolvida pelos bombeiros sapadores, mais concretamente, a presença de dissonância emocional, na relação destes com as vítimas, e o seu impacto no burnout; assim como o papel mediador das variáveis coping activo anti-social e coping passivo, nesta relação. Para tal, recolheram-se dados através de um conjunto de questionários a 5 corporações de bombeiros sapadores, num total de 417 indivíduos. Os resultados revelam que apesar de o burnout não aparecer com valores muito elevados, quando surge associa-se positivamente a dissonância emocional, assim como, a utilização de estratégias de coping activo anti-social e passivo. Por outro lado relaciona-se negativamente com a utilização de estratégias de coping activo-prosocial. Verificou-se ainda, que o coping activo anti-social e o coping passivo medeiam totalmente a relação entre a dissonância emocional e o burnout.
The present investigation claims to study some aspects involved in the professional firemen activity, more exactly, the presence of emotional dissonance in the relationship between the fireman and their victims, and its impact on the burnout of these workers; as the role of active-antisocial and passive coping as mediation variables in this kind of relation. To do so, we collected data from a sample of 417 professional firemen that belonged to 5 corporations. The results obtained revel that, although burnout had not appeared with significantly high values, when it appears, is positively related to the emotional dissonance and to the use of active antisocial and passive coping strategies. On the other hand, it is negatively related to the use of active-prosocial coping strategies. In addition to these results, it was also found that the active-antisocial and passive coping entirely mediates the relationship between emotional dissonance and burnout.
The present investigation claims to study some aspects involved in the professional firemen activity, more exactly, the presence of emotional dissonance in the relationship between the fireman and their victims, and its impact on the burnout of these workers; as the role of active-antisocial and passive coping as mediation variables in this kind of relation. To do so, we collected data from a sample of 417 professional firemen that belonged to 5 corporations. The results obtained revel that, although burnout had not appeared with significantly high values, when it appears, is positively related to the emotional dissonance and to the use of active antisocial and passive coping strategies. On the other hand, it is negatively related to the use of active-prosocial coping strategies. In addition to these results, it was also found that the active-antisocial and passive coping entirely mediates the relationship between emotional dissonance and burnout.
Descrição
Tese de mestrado, Psicologia (Secção de Psicologia dos Recursos Humanos, do Trabalho e das Organizações), 2008, Universidade de Lisboa, Faculdade de Psicologia e de Ciências da Educação
Palavras-chave
Dissonância emocional Coping Burnout Teses de mestrado