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Motivação para o serviço público e comportamentos de cidadania organizacional: o efeito mediador do comprometimento organizacional
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Resumo(s)
A motivação para o serviço público foi um conceito que surgiu como resposta à teoria da
escolha racional. A literatura em Administração Pública indicava que indivíduos que buscavam carreira no serviço público possuíam características diferentes dos outros indivíduos membros da sociedade. Com o início das pesquisas na década 90 nos EUA, o constructo foi sendo internacionalizado e foram feitos novos estudos relacionando a motivação para o serviço público com outros conceitos como os comportamentos de cidadania organizacional e o comprometimento organizacional. No Brasil ainda se trata de um tema pouco explorado.
Buscando contribuir com a literatura internacional e com o desenvolvimento de pesquisas sobre esta temática no Brasil, esta pesquisa teve como objetivo geral estimar e analisar a relação de influência entre motivação para o serviço público e comportamentos de cidadania organizacional e verificar se esta relação é mediada pelo comprometimento organizacional.
Foi um estudo hipotético-dedutivo de natureza quantitativa, no qual foi utilizado um
questionário com três escalas para medir motivação para o serviço público, comportamentos de cidadania organizacional e comprometimento organizacional. Os resultados indicaram influência positiva da motivação para o serviço público sobre os comportamentos de cidadania organizacional e sobre o comprometimento organizacional. Foi também demonstrada influência positiva do comprometimento organizacional afetivo sobre os comportamentos de cidadania organizacional. E por fim, os resultados permitiram também aferir que o comprometimento organizacional afetivo medeia parcialmente a relação entre motivação para o serviço público e comportamentos de cidadania organizacional. Na conclusão são discutidas as implicações teóricas e práticas bem como sugestões para estudos futuros acerca do tema.
The concept of public service motivation emerged in response to the rational choice theory, research indicated that individuals seeking a career in the public service had different characteristics from other individuals. The first studies took place in the US in the 90s, then it became internationalized and researchers started approaching the relation of public service motivation with other constructs such as organizational citizenship behaviours and organizational commitment. In Brazil, there are a few studies on this topic. To contribute to the international literature and the development of research in Brazil, this study aimed to estimate and analyse the influence of public service motivation on organizational citizenship behaviours and if this relationship is mediated by organizational commitment. It was a hypothetical-deductive study with a quantitative approach. It was applied a questionnaire with three scales to measure public service motivation, organizational citizenship behaviours and organizational commitment. The results indicated a positive influence of public service motivation on organizational citizenship behaviours and on organizational commitment. Positive influence of affective commitment on organizational citizenship behaviours was also demonstrated. And finally, the results also made it possible to assess that affective commitment partially mediates the relationship between public service motivation and organizational citizenship behaviours. The theoretical and practical implications as well as suggestions for future studies are discussed in the conclusion.
The concept of public service motivation emerged in response to the rational choice theory, research indicated that individuals seeking a career in the public service had different characteristics from other individuals. The first studies took place in the US in the 90s, then it became internationalized and researchers started approaching the relation of public service motivation with other constructs such as organizational citizenship behaviours and organizational commitment. In Brazil, there are a few studies on this topic. To contribute to the international literature and the development of research in Brazil, this study aimed to estimate and analyse the influence of public service motivation on organizational citizenship behaviours and if this relationship is mediated by organizational commitment. It was a hypothetical-deductive study with a quantitative approach. It was applied a questionnaire with three scales to measure public service motivation, organizational citizenship behaviours and organizational commitment. The results indicated a positive influence of public service motivation on organizational citizenship behaviours and on organizational commitment. Positive influence of affective commitment on organizational citizenship behaviours was also demonstrated. And finally, the results also made it possible to assess that affective commitment partially mediates the relationship between public service motivation and organizational citizenship behaviours. The theoretical and practical implications as well as suggestions for future studies are discussed in the conclusion.
Descrição
Dissertação de Mestrado em Administração Pública
Palavras-chave
motivação para o serviço público omportamentos de cidadania organizacional comprometimento organizacional serviço público public service motivation organizational citizenship behaviours organizational commitment public service
Contexto Educativo
Citação
Editora
Instituto Superior de Ciências Sociais e Políticas