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Conflitos em sala de aula e as estratégias de resolução dos docentes da EPAR: um estudo piloto para a concepção de uma intervenção formativa dirigida aos docentes
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Resumo(s)
Tendo em conta o fenómeno atual da conflitualidade escolar no contexto português realizámos um estudo de caso na Escola Profissional Almirante Reis.
Os objetivos consistiram em caracterizar os conflitos que ocorrem nas salas de aula; identificar quais as estratégias utilizadas pelos professores e analisar as percepções dos professores sobre o gau de eficácia das estratégias usadas. Foi aplicado um questionário a quarenta professores.
Concluiu-se que as situações de conflitualidade na sala de aula, envolvendo professores e alunos, se devem aos alunos assumirem uma postura dissimulada e tentarem agredir fisicamente os professores. Entre alunos, as situações de conflitualidade devem-se a insultos verbais e agressões físicas sem recurso a objectos.
Para resolver conflitos entre professores e alunos os professores consideram mais eficaz argumentar com base nos procedimentos da escola ou na lei. Para resolver conflitos entre alunos os professores consideram mais eficaz aceitar sugestões dadas pelos alunos envolvidos, procurar consensos, e chamar à atenção para o cumprimento das regras.
No trabalho apresentamos uma proposta de uma ação de formação dirigida aos professores para disseminar as boas práticas de gestão de conflitos.
Bearing in mind the current reality of the conflict phenomenon in the Portuguese school context, a case study was developed at Escola Profissional Almirante Reis. The main objectives of the study consisted in typifying conflict inside the classroom; identifying the strategies used by the teachers to solve conflict and analysing their perceptions on the effectiveness of the strategies adopted. In order to answer these questions, a questionnaire was applied to forty teachers. Our research concluded that the conflicts that most determine the situations of conflict in the classroom, involving teachers and students, are mainly explained by the fact that the students take a deceptive attitude toward the teacher or they try to physically assault the teacher. Among students, conflict arises from verbal and physical aggression (no objects involved). When conflicts involve teachers and students, teachers consider more effective to argue based on school procedures or on the law. To settle conflict among students, teachers believe more effective to accept suggestions presented by the students involved, look for consensus and draw student’s attention for the need to abide school rules. We also propose a training course directed to teachers so as to disseminate good conflict management practices in class.
Bearing in mind the current reality of the conflict phenomenon in the Portuguese school context, a case study was developed at Escola Profissional Almirante Reis. The main objectives of the study consisted in typifying conflict inside the classroom; identifying the strategies used by the teachers to solve conflict and analysing their perceptions on the effectiveness of the strategies adopted. In order to answer these questions, a questionnaire was applied to forty teachers. Our research concluded that the conflicts that most determine the situations of conflict in the classroom, involving teachers and students, are mainly explained by the fact that the students take a deceptive attitude toward the teacher or they try to physically assault the teacher. Among students, conflict arises from verbal and physical aggression (no objects involved). When conflicts involve teachers and students, teachers consider more effective to argue based on school procedures or on the law. To settle conflict among students, teachers believe more effective to accept suggestions presented by the students involved, look for consensus and draw student’s attention for the need to abide school rules. We also propose a training course directed to teachers so as to disseminate good conflict management practices in class.
Descrição
Dissertação de Mestrado em Sociologia
Palavras-chave
Gestão de conflitos Estratégias Professores Alunos Conflict Management Strategies Teachers Students
Contexto Educativo
Citação
Editora
Instituto Superior de Ciências Sociais e Políticas