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Buyer–supplier interactions in business services: variety in relational interfaces

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dc.contributor.authorBaptista, Cristina Sales
dc.contributor.authorMota, João
dc.contributor.authorSantos, José Novais
dc.date.accessioned2022-06-22T09:04:52Z
dc.date.available2022-06-22T09:04:52Z
dc.date.issued2022
dc.description.abstractBusiness services have become a considerable share of many firms’ external resources. Several service typologies have been proposed. This study explores the underlying dynamic of interaction patterns in business services through the lens of relational interfaces. Five exploratory case studies show the presence of variety in the buyer–supplier interfaces. Thus, the relevance of the interaction patterns to increasing a firm’s productivity or innovativeness may require an assessment of this variety in relational interfacespt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationBaptista, Cristina Sales; João Mota and José Novais Santos. (2022).” Buyer–supplier interactions in business services: variety in relational interfaces”. Service Business, Volume 16: pp. 621–643.pt_PT
dc.identifier.doidoi.org/10.1007/s11628-022-00494-9pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.5/24621
dc.language.isoengpt_PT
dc.publisherSpringerpt_PT
dc.subjectBusiness Servicespt_PT
dc.subjectPatterns of Interactionpt_PT
dc.subjectRelational Interfacespt_PT
dc.subjectCustomizationpt_PT
dc.subjectInnovationpt_PT
dc.titleBuyer–supplier interactions in business services: variety in relational interfacespt_PT
dc.typejournal article
dspace.entity.typePublication
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT

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