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Leveraging Microsoft teams for user-focused cybersecurity initiatives and engagement

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Abstract(s)

This thesis presents the process of creating and developing the CyberCloud application for the company EMVENCI, designed to improve user engagement with cybersecurity education within the corporate environment, specifically through the Microsoft Teams platform. As organizations increasingly rely on collaborative platforms like Microsoft Teams, traditional methods of promot ing cybersecurity, such as email campaigns, have become less effective. Therefore, it is essential to implement innovative approaches that align with user habits, promoting greater participation in cybersecurity initiatives and cultivating a more informed culture. Based on EMVENCI’s existing Cybersecurity Cloud platform, the CyberCloud application was created to provide employees with easy access to cybersecurity content within Microsoft Teams. Key features include single sign-on (SSO) authentication and a notifications bot for real-time up dates on new elearning content and news, designed to integrate into users daily routines and im prove ongoing engagement. The development process followed a four-phase methodology: (1) requirements analysis, (2) user interface (UI) and technical architecture design, (3) technical development, and (4) testing plan. In the analysis phase, relevant features from the existing platform were identified and aligned with the project objectives. The development process was based on Angular and TypeScript for the UI, Firebase Cloud Functions for real-time notifications, and Microsoft tools to ensure compatibility with Microsoft Teams. Due to time constraints and design changes, delays affected the execution of the planned test ing and deployment to the Microsoft Teams Store, limiting data collection and the ability to assess the application long-term effectiveness in improving user engagement with cybersecurity initia tives. Despite this, user feedback from 6 participants highlighted positive responses to features like Single-Sign On (SSO) and the clean UI design, though improvements were suggested for load times when opening multimedia content and navigation between sections of the application. The application showed potential in engaging users with cybersecurity training, but further optimiza tions are needed, and future evaluations should perform the complete testing plan with a large and diversified sample of users to obtain a more complete assessment.

Description

Trabalho de Projeto de Mestrado, Engenharia Informática, 2025, Universidade de Lisboa, Faculdade de Ciências

Keywords

Cibersegurança eLearning Educação Plataformas colaborativas Interação do utilizador Teses de mestrado - 2025

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CC License