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Knowledge Library : um projecto na empresa Jerónimo Martins
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Resumo(s)
O conhecimento sempre foi, no decurso da História, um factor importante em todas as áreas da sociedade. No entanto, vive-se num tempo em que esse mesmo conhecimento se caracteriza por ser efémero. Existe, então, uma contínua necessidade de um acesso rápido e preciso a esse mesmo conhecimento. Esta “pressão” torna-se mais visível, por exemplo, num contexto empresarial, cujo sucesso é movido, e mantido, através da contínua inovação da instituição e dos seus serviços. O conhecimento, e o acesso ao mesmo, é, inegavelmente, um factor que se encontra intrinsecamente ligado a esse carácter inovador.
Indo ao encontro desta necessidade, em 2017, o Grupo Jerónimo Martins começou a desenvolver o projecto da Knowledge Library. Este consiste, em linhas gerais, na constituição e no desenvolvimento de uma biblioteca especializada em Recursos Humanos, cuja finalidade é garantir a partilha e o acesso constantes de conhecimento, auxiliando os seus colaboradores no seu trabalho quotidiano e respondendo, simultaneamente, às suas necessidades informacionais.
Desta forma, o presente trabalho, enquadrando-se no campo da Organização do Conhecimento, tem como finalidade dar a conhecer o projecto da Biblioteca, bem como todo o trabalho associado ao desenvolvimento e constituição da mesma. Para tal, procurou definir-se uma base metodológica que respondesse às necessidades específicas de cada etapa de trabalho. Começou por se estabelecer uma abordagem qualitativa, dadas as características do trabalho de estágio, que posteriormente foi complementada com outras técnicas de investigação, como a pesquisa e análise documental e bibliográfica, bem como o método do estudo orgânico funcional.
Em termos técnicos, focou-se a questão da organização e representação do conhecimento, através da catalogação, indexação e classificação dos recursos de informação. Foram ainda abordadas questões relativas à identificação, gestão e promoção de acesso à colecção. Por último, foram realizadas análises ao programa de catalogação Libib e à proposta de regulamento da Knowledge Library.
Knowledge has always been an important factor in all areas of society in the course of history. However, we live in a time when this same knowledge is characterized by being ephemeral. There is, then, a continuous need for quick and precise access to this same knowledge. This "pressure" becomes more visible, for example, in a business context, whose success is moved, and maintained, through the continuous innovation of the institution and its services. Knowledge, and access to it, is undeniably a factor that is intrinsically linked to this innovative character. Meeting this need, in 2017, the Jerónimo Martins Group began to develop the Knowledge Library project. This consists, in general terms, in the constitution and development of a library specialized in Human Resources, whose purpose is to ensure the constant sharing and access of knowledge, assisting its employees in their daily work and responding, simultaneously, to their informational needs. Thus, the present work, falling within the field of the Knowledge Organization, aims to make known the library project, as well as all the work associated with its development and constitution. To this end, we tried to define a methodological basis that would respond to the specific needs of each work stage. It began by establishing a qualitative approach, given the characteristics of internship work, which was later complemented with other research techniques, such as document and bibliographic research and bibliographic analysis, as well as the method of functional organic study. In technical terms, the issue of the organization and representation of knowledge was focused, through the cataloguing, indexing and classification of information resources. Issues related to the identification, management and promotion of access to the collection were also addressed. Finally, the Libib program and the proposed regulation of the Library were analyzed.
Knowledge has always been an important factor in all areas of society in the course of history. However, we live in a time when this same knowledge is characterized by being ephemeral. There is, then, a continuous need for quick and precise access to this same knowledge. This "pressure" becomes more visible, for example, in a business context, whose success is moved, and maintained, through the continuous innovation of the institution and its services. Knowledge, and access to it, is undeniably a factor that is intrinsically linked to this innovative character. Meeting this need, in 2017, the Jerónimo Martins Group began to develop the Knowledge Library project. This consists, in general terms, in the constitution and development of a library specialized in Human Resources, whose purpose is to ensure the constant sharing and access of knowledge, assisting its employees in their daily work and responding, simultaneously, to their informational needs. Thus, the present work, falling within the field of the Knowledge Organization, aims to make known the library project, as well as all the work associated with its development and constitution. To this end, we tried to define a methodological basis that would respond to the specific needs of each work stage. It began by establishing a qualitative approach, given the characteristics of internship work, which was later complemented with other research techniques, such as document and bibliographic research and bibliographic analysis, as well as the method of functional organic study. In technical terms, the issue of the organization and representation of knowledge was focused, through the cataloguing, indexing and classification of information resources. Issues related to the identification, management and promotion of access to the collection were also addressed. Finally, the Libib program and the proposed regulation of the Library were analyzed.
Descrição
Palavras-chave
Jerónimo Martins (Firma) - Biblioteca Bibliotecas privadas - Portugal Organização do conhecimento Catalogação Indexação (Documentação) Classificação Teses de mestrado - 2020