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Supply chain quality management in education

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dc.contributor.authorSarrico, Cláudia S.
dc.contributor.authorRosa, Maria J.
dc.date.accessioned2023-03-30T14:36:27Z
dc.date.available2023-03-30T14:36:27Z
dc.date.issued2016
dc.description.abstractPurpose The purpose of this paper is to introduce and discuss the concept of supply chain quality management (SCQM) in education. It then analyses a particular country case study in light of the concept, presenting empirical evidence of the challenges and good practices relating to it. Design/methodology/approach The empirical work is based on a country case study which includes data on four higher education institutions and nine secondary schools. Data are obtained from national and institutional documents, as well as from individual and panel interviews. The authors have used content analysis for both data and interview transcripts. Findings The authors find that whereas we can think of education systems as supply chains, there are important challenges to SCQM in education, namely, regarding information sharing, trust, integration and leadership. Conversely, the authors have found some ad hoc good practice which could be developed into more systematic SCQM practice. Research limitations/implications The study covers only a single case study, and a part of the education supply chain. Practical implications The work could inform policy makers as well as institutional leaders on practices that would improve the performance of the education supply chain. Social implications Education is a very important activity sector with a strong impact on the well-being of societies. Gains in education performance resulting from better SCQM in education would thus impact us all. Originality/value The paper offers a novel way of looking at the education system through the lenses of SCQM; if implemented it could significantly improve the performance of education systems.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationSarrico, Cláudia S. e Maria J. Rosa (2016). "Supply chain quality management in education". International Journal of Quality & Reliability Management, 33(4):499-517pt_PT
dc.identifier.doi10.1108/IJQRM-11-2014-0181pt_PT
dc.identifier.issn0265-671X
dc.identifier.urihttp://hdl.handle.net/10400.5/27554
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmerald Publishingpt_PT
dc.subjectIntegrationpt_PT
dc.subjectSupply chain managementpt_PT
dc.subjectQualitypt_PT
dc.subjectEducationpt_PT
dc.subjectChallengespt_PT
dc.subjectPracticept_PT
dc.subjectEmpirical evidencept_PT
dc.subjectHurdlespt_PT
dc.titleSupply chain quality management in educationpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceLondonpt_PT
oaire.citation.endPage517pt_PT
oaire.citation.issue4pt_PT
oaire.citation.startPage499pt_PT
oaire.citation.titleInternational Journal of Quality & Reliability Managementpt_PT
oaire.citation.volume33pt_PT
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT

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