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Supply chain quality management in education
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Autores
Orientador(es)
Resumo(s)
Purpose
The purpose of this paper is to introduce and discuss the concept of supply chain quality management (SCQM) in education. It then analyses a particular country case study in light of the concept, presenting empirical evidence of the challenges and good practices relating to it.
Design/methodology/approach
The empirical work is based on a country case study which includes data on four higher education institutions and nine secondary schools. Data are obtained from national and institutional documents, as well as from individual and panel interviews. The authors have used content analysis for both data and interview transcripts.
Findings
The authors find that whereas we can think of education systems as supply chains, there are important challenges to SCQM in education, namely, regarding information sharing, trust, integration and leadership. Conversely, the authors have found some ad hoc good practice which could be developed into more systematic SCQM practice.
Research limitations/implications
The study covers only a single case study, and a part of the education supply chain.
Practical implications
The work could inform policy makers as well as institutional leaders on practices that would improve the performance of the education supply chain.
Social implications
Education is a very important activity sector with a strong impact on the well-being of societies. Gains in education performance resulting from better SCQM in education would thus impact us all.
Originality/value
The paper offers a novel way of looking at the education system through the lenses of SCQM; if implemented it could significantly improve the performance of education systems.
Descrição
Palavras-chave
Integration Supply chain management Quality Education Challenges Practice Empirical evidence Hurdles
Contexto Educativo
Citação
Sarrico, Cláudia S. e Maria J. Rosa (2016). "Supply chain quality management in education". International Journal of Quality & Reliability Management, 33(4):499-517
Editora
Emerald Publishing