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Consultoria em people analytics
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Autores
Orientador(es)
Resumo(s)
O presente Trabalho Final de Mestrado é descrito através de um relatório de
estágio realizado na SHL Portugal, com uma duração de 18 semanas, integrando-se em
projetos na área de People & Strategy da empresa. Durante o estágio, aplicou-se uma
metodologia qualitativa, utilizando como principais instrumentos a observação
participante e a recolha documental. Estas abordagens permitiram registar e analisar as
práticas e processos em contexto, proporcionando uma compreensão aprofundada das
atividades realizadas.
O estágio teve como objetivos principais proporcionar a oportunidade de
formação e experimentação em atividades numa área inovadora dos Recursos Humanos.
Além disso, visou a integração em projetos específicos, permitindo ao estagiário
contribuir para o alcance dos resultados pretendidos pela organização, enquanto realizava
aprendizagens diariamente com profissionais experientes na área de RH.
O relatório está dividido em seis secções principais: i) revisão de literatura, onde
se explora o desenvolvimento recente e as perspetivas atuais sobre o tema; ii) metodologia
utilizada, detalhando os métodos e abordagens aplicados ao longo do estágio; iii)
descrição das atividades realizadas durante o estágio, fornecendo uma visão detalhada das
tarefas e projetos desenvolvidos; iv) discussão das atividades em confronto com a
literatura, analisando como as práticas observadas no estágio se alinham ou diferem da
literatura existente; v) limitações e direções futuras; e, por fim as vi) conclusões do
relatório de estágio.
A experiência do estágio não só possibilitou ao estagiário adquirir novas
aprendizagens e desenvolver competências essenciais na área de Recursos Humanos,
como também revelou o potencial transformador das ferramentas de People Analytics na
Gestão de Recursos Humanos e na transformação digital dos processos organizacionais.
Contudo, ressalta-se que tanto as empresas como os colaboradores ainda têm um longo
caminho a percorrer para compreender e aproveitar plenamente os benefícios que
tecnologias como o People Analytics podem oferecer.
This Master’s Thesis is presented through a report based on an 18-week internship conducted at SHL Portugal, focusing on the company's People & Strategy projects. A qualitative methodology was employed during the internship, with participant observation and document collection serving as the primary instruments. These approaches facilitated the recording and analysis of practices and processes in context, offering an in-depth understanding of the activities undertaken. The main objectives of the internship were to provide opportunities for training and experimentation in innovative Human Resources activities. Furthermore, it aimed to integrate into specific projects, allowing the intern to contribute to the organization's desired outcomes while engaging in daily learning alongside experienced HR professionals. The report is divided into six main sections: i) literature review, which explores the current state of the art on the topic; ii) methodology employed, detailing the methods and approaches applied throughout the internship; iii) description of the activities carried out during the internship, providing a detailed overview of tasks and projects developed; iv) discussion of the activities in relation to the literature, analyzing how the practices observed during the internship align with or differ from existing literature; v) limitations and future directions; and finally, vi) conclusions of the internship report. The internship experience not only enabled the intern to acquire new knowledge and develop essential skills in the Human Resources field, but it also highlighted the transformative potential of People Analytics tools in Human Resources Management and digital transformation within organizational processes. However, it is emphasized that both companies and employees still have a long way to go in understanding and fully leveraging the benefits that technologies like People Analytics can offer.
This Master’s Thesis is presented through a report based on an 18-week internship conducted at SHL Portugal, focusing on the company's People & Strategy projects. A qualitative methodology was employed during the internship, with participant observation and document collection serving as the primary instruments. These approaches facilitated the recording and analysis of practices and processes in context, offering an in-depth understanding of the activities undertaken. The main objectives of the internship were to provide opportunities for training and experimentation in innovative Human Resources activities. Furthermore, it aimed to integrate into specific projects, allowing the intern to contribute to the organization's desired outcomes while engaging in daily learning alongside experienced HR professionals. The report is divided into six main sections: i) literature review, which explores the current state of the art on the topic; ii) methodology employed, detailing the methods and approaches applied throughout the internship; iii) description of the activities carried out during the internship, providing a detailed overview of tasks and projects developed; iv) discussion of the activities in relation to the literature, analyzing how the practices observed during the internship align with or differ from existing literature; v) limitations and future directions; and finally, vi) conclusions of the internship report. The internship experience not only enabled the intern to acquire new knowledge and develop essential skills in the Human Resources field, but it also highlighted the transformative potential of People Analytics tools in Human Resources Management and digital transformation within organizational processes. However, it is emphasized that both companies and employees still have a long way to go in understanding and fully leveraging the benefits that technologies like People Analytics can offer.
Descrição
Palavras-chave
People Analytics Gestão de Recursos Humanos Desenvolvimento Organizacional Transformação Digital People Analytics Human Resources Management Organizational Development Digital Transformation
Contexto Educativo
Citação
Soares, Rúben Pedro Marques (2024). “Consultoria em people analytics”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Editora
Instituto Superior de Economia e Gestão