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Estudo sobre responsabilidade social e empenhamento afectivo : o papel mediador da identificação organizacional numa amostra do sector bancário
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Resumo(s)
A presente investigação tem como objectivo contribuir para o estudo do impacto da
Responsabilidade Social nas atitudes dos colaboradores. Mais especificamente,
pretende-se analisar a relação entre as percepções de responsabilidade social orientada
para os diferentes stakeholders e os seus níveis de empenhamento afectivo e
identificação organizacional. Tem-se ainda como objectivo estudar o efeito mediador da
identificação organizacional na relação entre percepção de responsabilidade social e
empenhamento afectivo. Para isso foram aplicados três instrumentos de medida
(Questionário sobre percepção da Responsabilidade Social, Escala de Empenhamento
Afectivo e Escala de Identificação Organizacional) a 375 colaboradores de uma
empresa do sector bancário. Os resultados revelaram a existência de uma relação directa
entre as três variáveis em estudo, e o efeito de mediação parcial da identificação
organizacional na relação entre percepção de responsabilidade social e empenhamento
afectivo. Por fim, são apresentadas as limitações do presente estudo, bem como
propostas para futuras investigações.
The aim of this research is to contribute to the study of the impact of Social Responsibility in the employees' attitudes. More specifically, its goal is to analyze the relationship between the perceptions of social responsibility oriented to the different stakeholders and their levels of affective commitment and organizational identification. Furthermore, it has the objective to study the mediating effect of organizational identification in the relationship between perceived social responsibility and affective commitment. For this, three measurement instruments (Perception of Social Responsibility Questionnaire, Affective Commitment Scale and Organizational Identification Scale) were applied to 375 employees of a company in the banking sector. The results revealed the existence of a direct relationship between the three variables under study, and the effect of partial mediation of organizational identification in the relationship between perceived social responsibility and affective commitment. Finally, it is presented the limitations of this study, as well as suggestions for future research.
The aim of this research is to contribute to the study of the impact of Social Responsibility in the employees' attitudes. More specifically, its goal is to analyze the relationship between the perceptions of social responsibility oriented to the different stakeholders and their levels of affective commitment and organizational identification. Furthermore, it has the objective to study the mediating effect of organizational identification in the relationship between perceived social responsibility and affective commitment. For this, three measurement instruments (Perception of Social Responsibility Questionnaire, Affective Commitment Scale and Organizational Identification Scale) were applied to 375 employees of a company in the banking sector. The results revealed the existence of a direct relationship between the three variables under study, and the effect of partial mediation of organizational identification in the relationship between perceived social responsibility and affective commitment. Finally, it is presented the limitations of this study, as well as suggestions for future research.
Descrição
Tese de Mestrado, Psicologia (Secção de Psicologia dos Recursos Humanos, do Trabalho e das Organizações), 2014
Palavras-chave
Identificação organizacional Responsabilidade social Sector bancário Teses de mestrado - 2014