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Quality in public administration: A causal configuration analysis
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Orientador(es)
Resumo(s)
This article presents a qualitative study about the influence of Knowledge Management and Intelligence for a greater quality in decision-making and greater efficiency and effectiveness in the execution of the public activity. Data was gathered from the perspectives of public managers from southern Brazil and it was collected using semi-structured interviews. Fuzzy-set Qualitative Comparative Analysis technique was applied to identify the paths leading to quality, efficiency and efficacy in the public administration. Results suggest that Knowledge Management and Intelligence are relevant for the quality of public managers’ decision-making, as well as for a greater efficiency and effectiveness in the execution of public activities. Findings also address the combination of these aspects with the support from the senior management and the existence of financial incentives. Additionally, results indicate that the absence of quality in decision-making and in the efficiency and effectiveness of the public activity are related to the absence or reduced use of elements of Knowledge Management and Intelligence in the Public Management.
Descrição
Palavras-chave
Public Management Knowledge Management Intelligence, fuzzy-set Qualitative Comparative Analysis (fsQCA)
Contexto Educativo
Citação
Melati, Claudia, Raquel Janissek-Muniz and Carla Curado (2018). “Quality in public administration: A causal configuration analysis”. Refereed Paper Proceedings - KM Conference 2018 – University of Pisa, Italy
Editora
International Institute for Applied Knowledge Management | KM