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Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration

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dc.contributor.authorSethi, Rajesh
dc.contributor.authorPant, Somendra
dc.contributor.authorSethi, Anju
dc.date.accessioned2017-11-30T10:48:42Z
dc.date.available2017-11-30T10:48:42Z
dc.date.issued2017
dc.description.abstractOriginal equipment manufacturers (OEMs) are increasingly being urged to integrate their business-to-business customers into their supply chain. This involves integrating the information systems of the OEM’s supply chain with those of the customers. However, the literature has little to say about what it takes to integrate the information systems of OEMs’ supply chain and business customers. This paper develops a framework that identifies different levels of integration of business customers’ information systems with those of the OEM’s supply chain. It then discusses how this integration affects market performance and strategic gains that accrue to the chain. However, if such systems are integrated without appropriate conditions within and outside the OEM’s supply chain, it may not be possible to actualise the potential of such integration. Therefore, we also identify and examine how a variety of contextual factors moderate the effectiveness of customers’ systems integration in a supply chain.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationSethi, Rajesh, Somendra Pant e Anju Sethi (2017). "Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration". European Journal of Management Studies, 22(2):125-162pt_PT
dc.identifier.issn2183-4172
dc.identifier.urihttp://hdl.handle.net/10400.5/14355
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherISEG - Departamento de Gestãopt_PT
dc.relation.publisherversionwww.european-jms.compt_PT
dc.subjectCustomer Orientationpt_PT
dc.subjectBusiness-to-Business Relationshipspt_PT
dc.subjectSupply Chain Integrationpt_PT
dc.subjectBusiness Customer Information Systemspt_PT
dc.subjectInformation Systems Integrationpt_PT
dc.titleIntegrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integrationpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceLisboapt_PT
oaire.citation.endPage162pt_PT
oaire.citation.issue2pt_PT
oaire.citation.startPage125pt_PT
oaire.citation.titleEuropean Journal of Management Studiespt_PT
oaire.citation.volume22pt_PT
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT

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2017, Volume 22, nº 2