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Estágio realizado na Câmara Municipal de Lisboa
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O objetivo deste relatório de estágio é o relato das várias experiências vividas durante o estágio e a apresentação da avaliação do grau de satisfação dos utentes das três entidades desportivas, propriedade da Câmara Municipal de Lisboa. São, à data, as únicas entidades detidas e geridas a 100% pela CML.
No que diz respeito ao trabalho desenvolvido nestas estruturas desportivas, este teve várias fases, tendo começado por uma visita pormenorizada às instalações, contacto com os seus responsáveis, preparação e realização de inquéritos de satisfação dos utentes, tratamento dos dados e realização do relatório que contém a identificação de forças e fraquezas destas entidades desportivas (comparando dois anos, 2017 e 2018).
Entendo como extremamente importante este trabalho, na medida em que foi uma oportunidade para contactar com outras realidades de prática desportiva. A minha experiência como atleta de alta competição de ginástica pode ter dado uma visão eventualmente útil aos meus interlocutores e o contacto com as expectativas e opiniões dos utentes certamente enriqueceu a minha visão sobre este tipo de entidades e sobre o papel do estado e das autarquias que as gerem.
A satisfação dos utentes e o seu bem-estar, bem como a melhoria das condições das estruturas desportivas estiveram sempre presentes na elaboração deste trabalho, nomeadamente porque Lisboa irá ser nomeada "the European capital of sports in the year 2021". É absolutamente necessário coordenar as entidades públicas numa visão de objetivos comuns na melhoria destas estruturas, como exemplos de boas e saudáveis práticas.
The aim of this internship report was to share the different moments experienced and to present the results of a satisfaction survey applied to the users of the three sports entities, property of the Lisbon City Council (Câmara Municipal de Lisboa – CML). Today they are the only entities owned and managed 100% by CML. In what concerns the time spent in these sport facilities, the work was divided into phases, starting with a detailed visit to the premises, contact with the staff, preparation and implementation of the users’ satisfaction surveys and, finally, the completion of this final report with identification of strengths and weaknesses of the sports structures and facilities (comparing two years – 2017 and 2018). In general terms this internship was very important to me. It was a solid opportunity to contact with a different reality in terms of sports. As a high competition gymnastics practitioner my view about the CML sports facilities was perhaps useful to those whom I talked with but the users’ expectations and opinions also broadened my opinions on the role of the state and the municipalities on the construction of the well-being of the population. Customers’ satisfaction and well-being and improvement of spots facilities were concepts always present during this work., namely because Lisbon is close to be "the European capital of sports in the year 2021". It is absolutely necessary to coordinate public entities and a vision of common targets that assume these facilities as examples of good and healthy practices.
The aim of this internship report was to share the different moments experienced and to present the results of a satisfaction survey applied to the users of the three sports entities, property of the Lisbon City Council (Câmara Municipal de Lisboa – CML). Today they are the only entities owned and managed 100% by CML. In what concerns the time spent in these sport facilities, the work was divided into phases, starting with a detailed visit to the premises, contact with the staff, preparation and implementation of the users’ satisfaction surveys and, finally, the completion of this final report with identification of strengths and weaknesses of the sports structures and facilities (comparing two years – 2017 and 2018). In general terms this internship was very important to me. It was a solid opportunity to contact with a different reality in terms of sports. As a high competition gymnastics practitioner my view about the CML sports facilities was perhaps useful to those whom I talked with but the users’ expectations and opinions also broadened my opinions on the role of the state and the municipalities on the construction of the well-being of the population. Customers’ satisfaction and well-being and improvement of spots facilities were concepts always present during this work., namely because Lisbon is close to be "the European capital of sports in the year 2021". It is absolutely necessary to coordinate public entities and a vision of common targets that assume these facilities as examples of good and healthy practices.
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Bem-estar Câmara Municipal de Lisboa Estágio Instalações desportivas Satisfação dos utentes Internship Well-being Câmara Municipal de Lisboa Sport premises Customer satisfaction