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A digital transformation approach to scaffold tourism crowding management: pre-factum, on-factum, and post-factum

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dc.contributor.authorAbreu, Fernando Brito e
dc.contributor.authorMarinheiro, Rui Neto
dc.contributor.authorBoavida-Portugal, Inês
dc.contributor.authorLopes, Adriano
dc.contributor.authorSantos, Tomás Mestre
dc.contributor.authorAlmeida, Duarte Sampaio de
dc.contributor.authorSimões, Rodrigo
dc.date.accessioned2024-06-24T14:13:12Z
dc.date.available2024-06-24T14:13:12Z
dc.date.issued2024
dc.description.abstractTourism would probably not be economically sustainable without some localized crowding phenomena. Whatever the carrying capacity of the points of interest, their tourism managers should plan, monitor, and analyze visitors’ crowding data to either prevent or mitigate the well-known effects of tourism overcrowding, such as degrading the tourists’ experience, impacting negatively the environment and the local population, be it humans or wildlife. The proposed digital transformation approach comprises three smart tourism tools (STTs) to scaffold crowding management issues, especially those related to overcrowding, i.e. when the carrying capacity of points of interest is exceeded. We report on the development and validation experiments of these STTs in the scope of the European Union RESETTING project. The pre-factum STT aims at supporting simulation-based participatory discussions among tourism destination stakeholders. Proactive planning based on simulated scenarios allows the identification of potential tourism overcrowding situations and experimenting with possible mitigation actions. The on-factum STT enables local monitoring of tourism crowding, by using several Wi-Fi activity sensors. The ability to obtain near real-time data, allows short-term decision-making, such as reinforcing or freeing up human and technical resources assigned to managing tourist crowding on the ground. The post-factum STT is a geo-temporal 3D visualization platform to explore historical crowding data, visualize patterns, and understand and forecast trends. The main objectives of this STT are fostering cumulative learning from experience and forecasting the recurrence of troublesome crowding situations, allowing us to plan for mitigation actions.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationBrito e Abreu, F., Marinheiro, R. N., Boavida-Portugal, I., Lopes, A., Santos, T. M., Almeida, D. S., & Simões, R. (2024). A digital transformation approach to scaffold tourism crowding management: pre-factum, on-factum, and post-factum. In 2024 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON) (pp. 586-591). IEEE. https://doi.org/10.1109/ECTIDAMTNCON60518.2024.10480056pt_PT
dc.identifier.doi10.1109/ECTIDAMTNCON60518.2024.10480056pt_PT
dc.identifier.isbn979-8-3503-1824-1
dc.identifier.urihttp://hdl.handle.net/10451/65095
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherIEEEpt_PT
dc.relationUIDB/04466/2020pt_PT
dc.relationUIDP/04466/2020pt_PT
dc.relation01/SAICT/2016 #022153pt_PT
dc.relationRESETTING project - COSME Program (EISMEA)pt_PT
dc.relationCOS-TOURINN 101038190pt_PT
dc.relation.publisherversionhttps://ieeexplore.ieee.org/xpl/conhome/10479959/proceedingpt_PT
dc.subjectDigital transformationpt_PT
dc.subjectTourism overcrowdingpt_PT
dc.subjectSmart tourism toolkitpt_PT
dc.subjectCarrying capacitypt_PT
dc.subjectAgent-based modeling and simulationpt_PT
dc.subjectCrowding sensorpt_PT
dc.subjectWi-Fi detectionpt_PT
dc.subjectGeo-temporal 3D visualizationpt_PT
dc.titleA digital transformation approach to scaffold tourism crowding management: pre-factum, on-factum, and post-factumpt_PT
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage591pt_PT
oaire.citation.startPage586pt_PT
oaire.citation.title2024 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineeringpt_PT
person.familyNameBoavida-Portugal
person.givenNameInês
person.identifier.orcid0000-0001-9932-9241
rcaap.rightsopenAccesspt_PT
rcaap.typebookPartpt_PT
relation.isAuthorOfPublicationf8763c8b-3463-4822-a2ae-5a95a5757e19
relation.isAuthorOfPublication.latestForDiscoveryf8763c8b-3463-4822-a2ae-5a95a5757e19

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