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A digital transformation approach to scaffold tourism crowding management: pre-factum, on-factum, and post-factum
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Orientador(es)
Resumo(s)
Tourism would probably not be economically sustainable without some localized crowding phenomena. Whatever
the carrying capacity of the points of interest, their tourism
managers should plan, monitor, and analyze visitors’ crowding
data to either prevent or mitigate the well-known effects of
tourism overcrowding, such as degrading the tourists’ experience,
impacting negatively the environment and the local population,
be it humans or wildlife.
The proposed digital transformation approach comprises three
smart tourism tools (STTs) to scaffold crowding management
issues, especially those related to overcrowding, i.e. when the
carrying capacity of points of interest is exceeded. We report on
the development and validation experiments of these STTs in the
scope of the European Union RESETTING project.
The pre-factum STT aims at supporting simulation-based
participatory discussions among tourism destination stakeholders. Proactive planning based on simulated scenarios allows the
identification of potential tourism overcrowding situations and
experimenting with possible mitigation actions.
The on-factum STT enables local monitoring of tourism
crowding, by using several Wi-Fi activity sensors. The ability to
obtain near real-time data, allows short-term decision-making,
such as reinforcing or freeing up human and technical resources
assigned to managing tourist crowding on the ground.
The post-factum STT is a geo-temporal 3D visualization
platform to explore historical crowding data, visualize patterns,
and understand and forecast trends. The main objectives of
this STT are fostering cumulative learning from experience and
forecasting the recurrence of troublesome crowding situations,
allowing us to plan for mitigation actions.
Descrição
Palavras-chave
Digital transformation Tourism overcrowding Smart tourism toolkit Carrying capacity Agent-based modeling and simulation Crowding sensor Wi-Fi detection Geo-temporal 3D visualization
Contexto Educativo
Citação
Brito e Abreu, F., Marinheiro, R. N., Boavida-Portugal, I., Lopes, A., Santos, T. M., Almeida, D. S., & Simões, R. (2024). A digital transformation approach to scaffold tourism crowding management: pre-factum, on-factum, and post-factum. In 2024 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON) (pp. 586-591). IEEE. https://doi.org/10.1109/ECTIDAMTNCON60518.2024.10480056
Editora
IEEE