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O trabalho suplementar com recurso a tecnologias e o burnout : o papel moderador do apoio do supervisor para a relação trabalho-família
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O presente estudo visa compreender a relação entre o Technology-Assisted Supplemental Work (TASW) e o burnout. Visa ainda analisar o efeito moderador do Family-Supportive Supervisor Behaviors (FSSB) nesta relação. Os dados foram recolhidos numa amostra de 839 funcionários de uma empresa de telecomunicações, em teletrabalho durante a situação pandémica. Os resultados demonstram uma relação positiva entre o TASW e o burnout, conceptualizado nas dimensões de fadiga cognitiva, fadiga física e fadiga emocional. Indicam ainda que quanto maior o FSSB, menor é o burnout. Porém, não suportam a hipótese de moderação do FSSB na relação entre o TASW e o burnout. Este estudo contribui para a melhor compreensão dos riscos do TASW para o bem-estar dos trabalhadores e da importância do FSSB na redução do burnout, em particular em teletrabalho. Adicionalmente, salienta o papel da liderança na manutenção do bem-estar dos trabalhadores em contextos de crise.
The present study aims to understand the relationship between Technology-Assisted Supplemental Work (TASW) and burnout. It also aims to analyze the moderating effect of Family-Supportive Supervisor Behaviors (FSSB) in this relationship. Data were collected from a sample of 839 employees of a telecommunications company, teleworking during the pandemic situation. The results demonstrate a positive relationship between TASW and burnout, conceptualized in the dimensions of cognitive fatigue, physical fatigue, and emotional fatigue. They also indicate that the higher the FSSB, the lower the burnout. However, they do not support the FSSB moderation hypothesis in the relationship between TASW and burnout. This study contributes to a better understanding of the risks of TASW for the well-being of workers, and of the importance of FSSB in reducing burnout, particularly in telework. Additionally, it emphasizes the role of leadership in maintaining workers’ well-being in crisis contexts.
The present study aims to understand the relationship between Technology-Assisted Supplemental Work (TASW) and burnout. It also aims to analyze the moderating effect of Family-Supportive Supervisor Behaviors (FSSB) in this relationship. Data were collected from a sample of 839 employees of a telecommunications company, teleworking during the pandemic situation. The results demonstrate a positive relationship between TASW and burnout, conceptualized in the dimensions of cognitive fatigue, physical fatigue, and emotional fatigue. They also indicate that the higher the FSSB, the lower the burnout. However, they do not support the FSSB moderation hypothesis in the relationship between TASW and burnout. This study contributes to a better understanding of the risks of TASW for the well-being of workers, and of the importance of FSSB in reducing burnout, particularly in telework. Additionally, it emphasizes the role of leadership in maintaining workers’ well-being in crisis contexts.
Descrição
Dissertação de mestrado, Psicologia dos Recursos Humanos, do Trabalho e das Organizações, 2022, Universidade de Lisboa, Faculdade de Psicologia
Palavras-chave
Bem-estar Burnout Exigências de trabalho Relação trabalho-família Supervisores Dissertações de mestrado - 2022