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Authors
Abstract(s)
O presente estudo teve como objetivo identificar os fatores que influenciam a
intenção e o comportamento de uso da tecnologia Self-Bag-Drop (SBD) em contexto
aeroportuário. Com base no modelo UTAUT (Unified Theory of Acceptance and Use of
Technology), a investigação foi expandida com variáveis psicológicas, emocionais e
sociodemográficas, nomeadamente a ansiedade tecnológica, a autoeficácia, a necessidade
de interação humana e as experiências passadas. A recolha de dados foi realizada através
de um questionário estruturado, obtendo-se uma amostra válida de 318 participantes. A
análise foi conduzida com recurso ao SPSS, aplicando-se análises fatoriais exploratórias,
testes de fiabilidade, regressões lineares simples e múltiplas e ANOVA.
Os resultados confirmaram que o desempenho esperado, a influência social, as
condições facilitadoras e a intenção de uso são preditores significativos do
comportamento de uso da tecnologia SBD. Além disso, fatores como a autoeficácia e as
experiências passadas demonstraram um impacto positivo relevante, ao passo que a
ansiedade tecnológica e a necessidade de interação humana revelaram efeitos negativos
em algumas relações do modelo.
Os resultados reforçam a aplicabilidade do modelo UTAUT neste contexto
específico, sublinhando a importância de considerar fatores subjetivos na adoção
tecnológica. Este estudo contribui para a literatura sobre tecnologias self-service e oferece
recomendações práticas para o desenvolvimento e implementação de soluções mais
eficazes e inclusivas nos aeroportos.
The present study aimed to identify the factors that influence the intention and behaviour of using self-bag-drop (SBD) technology in an airport context. Based on the UTAUT model (Unified Theory of Acceptance and Use of Technology), the research was expanded to include psychological, emotional, and sociodemographic variables, namely technology anxiety, self-efficacy, need for human interaction and past experiences. Data were collected through a structured questionnaire, resulting in a valid sample of 318 participants. The analysis was conducted using SPSS, applying exploratory factor analysis, reliability tests, simple and multiple linear regressions and ANOVA. The results confirmed that performance expectancy, social influence, facilitating conditions, and usage intention are significant predictors of the actual use of SBD technology. Furthermore, factors such as self-efficacy and past experiences showed a relevant positive impact, while technology anxiety and need for human interaction revealed negative effects on some relationships within the model. The findings reinforce the applicability of the UTAUT model in this context, highlighting the importance of considering subjective factors in technology adoption. This study contributes to the literature on self-service technologies and offers practical recommendations for the development and implementation of more effective and inclusive solutions in airports.
The present study aimed to identify the factors that influence the intention and behaviour of using self-bag-drop (SBD) technology in an airport context. Based on the UTAUT model (Unified Theory of Acceptance and Use of Technology), the research was expanded to include psychological, emotional, and sociodemographic variables, namely technology anxiety, self-efficacy, need for human interaction and past experiences. Data were collected through a structured questionnaire, resulting in a valid sample of 318 participants. The analysis was conducted using SPSS, applying exploratory factor analysis, reliability tests, simple and multiple linear regressions and ANOVA. The results confirmed that performance expectancy, social influence, facilitating conditions, and usage intention are significant predictors of the actual use of SBD technology. Furthermore, factors such as self-efficacy and past experiences showed a relevant positive impact, while technology anxiety and need for human interaction revealed negative effects on some relationships within the model. The findings reinforce the applicability of the UTAUT model in this context, highlighting the importance of considering subjective factors in technology adoption. This study contributes to the literature on self-service technologies and offers practical recommendations for the development and implementation of more effective and inclusive solutions in airports.
Description
Keywords
Tecnologias self-service Self-bag-drop Intenção de uso Autoeficácia tecnológica UTAUT Self-service technologies Usage intention Technological selfefficacy
Pedagogical Context
Citation
Alves, José Cristiano Camacho (2025). “O impacto dos fatores psicológicos e emocionais no uso da tecnologia self-Bag-Drop”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Publisher
Instituto Superior de Economia e Gestão