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Road Freight Pricing simulator
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Orientador(es)
Resumo(s)
O presente Trabalho Final de Mestrado corresponde a um projeto desenvolvido
com o intuito de criar uma ferramenta que auxiliasse os funcionários de dois
departamentos da DHL Freight Portugal no processo de resposta aos pedidos de
cotação de viagens dos clientes. Assim sendo, o projeto pretende apresentar custos e
valores de venda estimados para as viagens de forma rápida e eficiente, reduzindo o
tempo de resposta aos clientes.
A ferramenta desenvolvida foi então uma aplicação em Visual Basic for
Applications, cujos dados são provenientes de uma base de dados existente na empresa
em questão. Esta aplicação foi desenvolvida e testada apenas com os dados referentes a
Portugal, podendo ser convertida facilmente para qualquer outro país da rede DHL
Group.
A DHL Freight Portugal mostrou desde o primeiro momento bastante interesse
no desenvolvimento do projeto e, após a sua conclusão, foi de imediato implementado.
De salientar que, todos os feedbacks obtidos são extremamente positivos, destacando-se
a utilidade do simulador desenvolvido e ainda um aumento do número de cotações
aceites por parte dos clientes.
The following Master’s Final Work is a project developed with the aim of creating a tool for helping the workers from two departments in DHL Freight Portugal to answer to customer requests for trip’s quotations. Therefore, this project intends to present estimated costs and selling prices of the trips in a quicker and efficient way, reducing the response time to customer requests for quotations. This tool is an application developed in Visual Basic for Applications, whose data comes from a database held by the cited company. This application was developed and tested only with data from Portugal, but it can be easily modified to any other country from the DHL Group network. From the beginning, DHL Freight Portugal showed great interest in developing the project and, once it was completed, it was immediately implemented. It should be noted that all the feedback obtained is extremely positive, highlighting the usefulness of the simulator developed and also an increase in the number of quotations accepted by clients.
The following Master’s Final Work is a project developed with the aim of creating a tool for helping the workers from two departments in DHL Freight Portugal to answer to customer requests for trip’s quotations. Therefore, this project intends to present estimated costs and selling prices of the trips in a quicker and efficient way, reducing the response time to customer requests for quotations. This tool is an application developed in Visual Basic for Applications, whose data comes from a database held by the cited company. This application was developed and tested only with data from Portugal, but it can be easily modified to any other country from the DHL Group network. From the beginning, DHL Freight Portugal showed great interest in developing the project and, once it was completed, it was immediately implemented. It should be noted that all the feedback obtained is extremely positive, highlighting the usefulness of the simulator developed and also an increase in the number of quotations accepted by clients.
Descrição
Mestrado Bolonha em Métodos Quantitativos para a Decisão Económica e Empresarial
Palavras-chave
Road Freight Simulador de preços Cotação Visual Basic for Applications Pricing Simulator Quotations
Contexto Educativo
Citação
Atalaia, Diogo Filipe da Costa Vieira (2023). "Road Freight Pricing simulator". Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão