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Reengenharia de processos de negócio da contratação pública definição do modelo de gestão de processos da SGPCM
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Este trabalho é o resultado de um projeto de Gestão de Processos de Negócio (BPM) que visou a modelação dos fluxos de trabalho da área de Compras Públicas da Secretaria-Geral da Presidência do Conselho de Ministros (SGPCM). Este organismo desenvolve atribuições no Centro do Governo (CoG), nomeadamente no apoio técnicoadministrativo a diferentes áreas governativas e às entidades administrativas sob sua tutela.
À exigência e multiplicidade deste contexto, adiciona-se a complexidade do regime legal da Contratação Pública, que se caracteriza pelas regras apertadas dos procedimentos pré-contratuais, de modo a garantir a transparência, a livre-concorrência e o controlo de despesa.
Este contexto impossibilitou o necessário período refletivo por parte da gestão, assim como a passagem do conhecimento tácito para explícito, o que tem originado situações de retrabalho, de alguma discricionariedade na execução dos processos, assim como ineficiências, não-conformidades e a desestruturação de dados.
Assim, com base nas práticas de BPM, estabeleceram-se modelos unívocos e simplificados dos fluxos de trabalho da Contratação Pública (na notação BPMN 2.0), e preparou-se a sua implementação. Tendo a base legal garantida, o processo envolveu as partes interessadas, num processo discutido e participado, para garantir o envolvimento e alinhamento. O resultado obtido irá lograr maior eficiência, eficácia e economia nos procedimentos, cumprindo, simultaneamente, os desígnios governamentais para a partilha e desmaterialização de serviços.
This work is the outcome of a Business Process Management (BPM) project aimed at modelling the workflows of General Secretariat of the Presidency of the Council of Ministers (SGPCM) Public Procurement area. This organisation has ascriptions has Center of Government (CoG), namely the technical and administrative support to different governmental areas and to the administrative entities under its supervision. To the requirement and multiplicity of this context is added the complexity of the legal regime of Public Procurement, which is characterized by the tight rules of pre-contract procedures, in order to guarantee transparency, free competition and expenditure control. This context has prevented the necessary reflective period on the part of management, as well as the shift from tacit to explicit knowledge, which has led to situations of rework, some discretion in the execution of processes, as well as inefficiencies, nonconformities and data disruption. Thus, based on BPM practices, univocal and simplified models of Public Procurement workflows (in BPMN 2.0 notation) were established, and the implementation was prepared. With the legal basis guaranteed, the process involved stakeholders in a discussed and participated process to ensure involvement and alignment. The result will achieve greater efficiency, effectiveness and economy in the procedures, while fulfilling the governmental plans for the sharing and dematerialization of services.
This work is the outcome of a Business Process Management (BPM) project aimed at modelling the workflows of General Secretariat of the Presidency of the Council of Ministers (SGPCM) Public Procurement area. This organisation has ascriptions has Center of Government (CoG), namely the technical and administrative support to different governmental areas and to the administrative entities under its supervision. To the requirement and multiplicity of this context is added the complexity of the legal regime of Public Procurement, which is characterized by the tight rules of pre-contract procedures, in order to guarantee transparency, free competition and expenditure control. This context has prevented the necessary reflective period on the part of management, as well as the shift from tacit to explicit knowledge, which has led to situations of rework, some discretion in the execution of processes, as well as inefficiencies, nonconformities and data disruption. Thus, based on BPM practices, univocal and simplified models of Public Procurement workflows (in BPMN 2.0 notation) were established, and the implementation was prepared. With the legal basis guaranteed, the process involved stakeholders in a discussed and participated process to ensure involvement and alignment. The result will achieve greater efficiency, effectiveness and economy in the procedures, while fulfilling the governmental plans for the sharing and dematerialization of services.
Descrição
Dissertação de Mestrado em Gestão e Políticas Públicas
Palavras-chave
Administração Pública Centro do Governo Contratação Pública Gestão de Processos de Negócio Gestão de Projetos Modelação de Processos Civil Service Centre of Government Public Procurement Business Process Management Project Management Process Modelling
Contexto Educativo
Citação
Editora
Instituto Superior de Ciências Sociais e Políticas