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A auditoria tecnológica nas empresas : um modelo a aplicar pelas infraestruturas tecnológicas
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Orientador(es)
Resumo(s)
A partir de um modelo de caracterização do processo de gestão da tecnologia no seio da empresa, propõe-se uma metodologia de Auditoria Tecnológica a ser aplicada às empresas nacionais a partir da rede de Infraestruturas Tecnológicas. A auditoria baseia-se num conjunto de indicadores que, para além da base tecnológica, avaliam ainda as capacidades de gestão de tecnologia da empresa, os principais vectores organizacionais que afectam a vertente tecnológica e a interacção da empresa com a envolvente. Os vários eixos de avaliação e indicadores propostos são discutidos e as condições de aplicação prática definidas. A auditoria está dimensionada por forma a servir de apoio ao diagnóstico e posteriori ntervenção por parte das Infraestruturas Tecnológicas junto das empresas, com o objectivo de desenvolver a sua base tecnológica. Ela permite ainda o estabelecimento de eixos de comparação entre as várias empresas, possibilitando a definição de segmentos de mercado alvo para a rede de Infraestruturas Tecnológicas nacionais. Para enquadrar o trabalho, por um lado, descreve-se o panorama nacional no domínio da inovação tecnológica e, por outro, faz-se uma apresentação detalhada do papel histórico e actual das Infraestruturas Tecnológicas nos Sistemas Nacionais de Inovação, com uma aplicação ao caso Português. O desenvolvimento do modelo levou em consideração um conjunto de propostas e abordagens de vários autores relativamente ao processo de auditoria tecnológica, e ainda as especificidades decorrentes da realidade empresarial nacional e da intervenção das ITs junto das empresas.
Based on a model that characterises the technology management process within enterprises, the present dissertation proposes a Technology Auditing Methodology to be applied to Portuguese enterprises by a network of Technological Infrastructures. The audit includes a set of indicators that evaluate, not only the technological basis of the company, but also its technology management capabilities, the main organisational factors affecting technology and the interaction of the company with the environment. The proposed evaluation axis and indicators are discussed and the conditions for practical application defined. The Audit is designed in order to support the diagnosis and subsequent intervention of the Technological Infrastructures in the companies, aiming at the development of their technological capabilities. Moreover, it allows the establishment of comparisons between enterprises, allowing the possibility to define target market segments for the national network of Technological Infrastructures. As a background, the national panorama in the domain of technological innovation is described, and a detailed presentation of the historical and current role of Technological Infrastructures in the National Innovation Systems is done, with special reference to the portuguese situation. In the development of this model, a number of authors' proposals and approaches have been considered in what concerns the process of technological auditing, together with the specificities resulting from the national enterprise environment and the expected role of Technological Infrastructures.
Based on a model that characterises the technology management process within enterprises, the present dissertation proposes a Technology Auditing Methodology to be applied to Portuguese enterprises by a network of Technological Infrastructures. The audit includes a set of indicators that evaluate, not only the technological basis of the company, but also its technology management capabilities, the main organisational factors affecting technology and the interaction of the company with the environment. The proposed evaluation axis and indicators are discussed and the conditions for practical application defined. The Audit is designed in order to support the diagnosis and subsequent intervention of the Technological Infrastructures in the companies, aiming at the development of their technological capabilities. Moreover, it allows the establishment of comparisons between enterprises, allowing the possibility to define target market segments for the national network of Technological Infrastructures. As a background, the national panorama in the domain of technological innovation is described, and a detailed presentation of the historical and current role of Technological Infrastructures in the National Innovation Systems is done, with special reference to the portuguese situation. In the development of this model, a number of authors' proposals and approaches have been considered in what concerns the process of technological auditing, together with the specificities resulting from the national enterprise environment and the expected role of Technological Infrastructures.
Descrição
Mestrado em Economia e Gestão de Ciência e Tecnologia
Palavras-chave
Auditoria Tecnológica Infraestruturas Tecnológicas Indicadores Empresas Diagnóstico Investigação-Acção Technology Audit Technological Infrastructures Indicators Companies Diagnosis Action-Research
Contexto Educativo
Citação
Veloso, Francisco Miguel Rogado Salvador Pinheiro (1996). "A auditoria tecnológica nas empresas : um modelo a aplicar pelas infraestruturas tecnológicas". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão