Abidova, AlinaSilva, Pedro Alcântara daMoreira, Sérgio2021-12-202021-12-202021Abidova, A., Silva, P. A. da, Moreira, S. (2021). Understanding Complaints in the Emergency Department. Health Services Insights, 14, 1-14http://hdl.handle.net/10451/50470The aim of this research is to identify the main determinants of patients’ complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at reducing patients’ complaints should consider specific patient groups and experiences.engjournal article10.1177/11786329211057351