Vasconcelos, Ana Margarida Thudichum de SerpaAzedo, Laura Alexandra Marques Rodrigues Dias2022-06-012022-06-012022-03-21http://hdl.handle.net/10451/53261Technological development renews the appeal of collaborative consumption, through its application to service innovation. In order to recognize the designer's contribution as a facilitator of this reformulation, initially, the globalization of the sector is analyzed. The impacts of this development are then identified. That said, three typologies of digitally activated service systems are exposed, highlighting the influence and dependence of services on the technological dimension. In view of the aforementioned facts, the dissertation focuses on identifying the contribution and participation of design in the efficient, safe and transparent inclusion of technological advances in digitally enabled services, with the aim of creating economic prosperity, social cohesion and ecological balance.porDesign de equipamentoDesenvolvimento sustentávelDesignSector terciárioDesign participativoTecnologias da informação e da comunicaçãomaster thesis202979067