Sarrico, Cláudia S.Melo, Ana I.2023-03-302023-03-302012Sarrico, Cláudia S. e Ana I. Melo (2012). "Let the devil choose : frustration or anxiety in the wake of performance measurement in universities". In Managing Reform in Universities, Bjørn Stensaker, Jussi Välimaa, Cláudia S. Sarrico (eds), 81-97. Cham: Springer978-1-137-28429-7http://hdl.handle.net/10400.5/27547The purpose of this chapter is to discuss changes and challenges in the management of universities by using two archetypes - the ivory tower and the mass university - as an intellectual device to illustrate the nature of changes from traditional to contemporary universities.engIvory TowerEuropean High Education AreaQuality Assurance AgencyPublic Administration ReviewCopenhagen Business Schoolbook part10.1057/9781137284297_5