Domingos, Maria Dulce Pedroso, 1970-Frazão, Francisco de Sousa Manoel Franco2024-11-252024-11-2520242024http://hdl.handle.net/10400.5/95608Trabalho de projeto de mestrado, Informática, 2024, Universidade de Lisboa, Faculdade de CiênciasThe IT Department of the Central Services of the University of Lisbon has been growing over the last years. This expansion has brought about heightened complexity in the IT network, leading to challenges in achieving comprehensive visibility over assets within a unified platform.. Therefore, it is imperious to implement and maintain a CMDB (Configuration Management Database). A CMDB allows the identification of the assets under the supervision of the Central Services, giving them greater visibility and being able to assist in more efficient problem resolution, thereby reducing asset’s downtime. This solution brings automation to routines that ensure the inventory remains consistently updated. It provides a centralized source of information, mitigating the use of multiple non-standardized sources and ensuring that information is consolidated within a single platform. One of the advantages of a CMDB is precisely to avoid switching between different sources of information. This work is intended to analyze the several tools that are available in the market and based on different evaluation criteria, arrive at the one that best adapts to the requirements that are going to be identified. A score is to be assigned to each software in order to facilitate the solution’s choice. During this project, several tools and its features are tested in a real environment, as this is the only way to respond to the challenge of having software that is dynamic, in other words, constantly updated, and that can be connected to other systems. After the selection phase, the information made available carries great importance for the daily activity of the IT Department, thus, it becomes easier to understand the impact that a change in one service triggers in other services. This approach facilitates enhanced visibility into virtual machines and services within the University of Lisbon systems.porCMDBGestão InformáticaITSMAtivosITAMTrabalhos de projeto de mestrado - 2024master thesis203741463