Silva, Filipa Duarte daPires, FilipaMarcos, Afonso D’Almeida2022-11-042022-11-042022-03Marcos, Afonso D’Almeida (2022). “Reporting and management control - Delta Cafés”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestãohttp://hdl.handle.net/10400.5/25912Mestrado Bolonha em Data Analytics for BusinessThe present report arises as a result of a curricular internship carried out in the Operations Department in the Reporting and Management Control Department of the company Grupo Nabeiro – Delta Cafés. Regarding the intention to introduce the Direction of Operations (DO) in all of the 23 Departments of the group, the main objective of this report was to continue the development and daily analysis of KPI's (Key Performance Indicators) of Reports on the Horeca and Domestic channels linked to the Technical Assistance operational sector, integrating the respective commercial departments under the control of the DO and new creation of Reports and Performance Indicators in view of the needs of other departments of the Operations Department. This internship gave me the opportunity, in addition to being evaluated and completing the last phase of the master's degree, to apply and practice all the knowledge acquired and taught during the course, regarding the integration of operational management tools, contributing to a better analysis of the functioning of the company's processes and operations. All my work was done in favor of the company's needs and by order of the supervisor and head of department Filipa Pires.engOperations DirectorateKPI'sHorecaDomesticTechnical Assistancemaster thesis