Manatos, Maria J.Sarrico, Cláudia S.Rosa, Maria J.2023-03-162023-03-162016Manatos, Maria J., Cláudia S. Sarrico e Maria J. Rosa (2016). "The integration of quality management in universities : an analysis based on quality policy statements". In Global Challenges, National Initiatives, and Institutional Responses: The Transformation of Higher Education, C.S. Sarrico, P.N. Teixeira, A. Magalhães, A. Veiga , M.J. Rosa T. Carvalho T (eds), 143-158. Rotterdam, Sense Publishers978-94-6300-675-0http://hdl.handle.net/10400.5/27464Theoretically, a more integrative vision of quality management (QM) practices is being proposed (Manatos, Sarrico, & Rosa, 2015), and universities seem to be in the process of following a path towards a stronger integration of their QM practices (Rosa & Amaral, 2007; Sousa & Voss, 2002; Srikanthan & Dalrymple, 2002, 2007).engQuality ManagementTotal Quality ManagementQuality Management SystemQuality PlanGovernance Frameworkbook part10.1007/978-94-6300-675-0