Vieira, Luís2010-12-092010-12-092006Vieira, Luís. 2006. "Geração computacional de recomendações para o desenvolvimento dos serviços de informação das autarquias". Instituto Superior de Economia e Gestão - DE Working papers nº 23-2006/DE0874-4548http://hdl.handle.net/10400.5/2647This study, based on data about internet available functionalities of Portuguese municipalities, determines, using computational facilities supported by a data base and a query language, and analyzes a large number of recommendations in order to provide a better service to user. It concludes that it's necessary to consider relationship management as a way to provide a better service and that many municipalities, eventually associated, need to accomplish a large revision of its site.porMaturityegovernmentInformation ServiceMunicipalityFunctionalityCRMworking paper