Is continuance, team ambidexterity and team performance : a multilevel approach

Abstract

Information systems and teams are essential for organizations achieve competitive advantages. In fact, the team’s ability to adapt to continuous changes in the organizational environment may depend on IS and consequently in their usage. In the post-adoption stage, user behavior can assume a routine or an innovative nature. In routine usage, IS is used in a standardized way with small variations whereas in innovative usage, the user search for novel ways to perform work tasks. These distinctive usage behaviors may have different effects on task and team performance. Also, may affect the ability of a team to be aligned and be adaptable to organizational context. This paper proposes a multilevel conceptual model for IS usage behavior and the role of team ambidexterity in the usage-performance relationship. This multilevel perspective opens new research areas and guides organizations to focus on different approaches to deal with IS use, team ambidexterity and performance