Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10400.5/25391| Título: | The container terminal characteristics and customer’s satisfaction |
| Autor: | Caldeirinha, Vitor Felício, J. Augusto Dionísio, Andreia |
| Palavras-chave: | Port Characteristics Container Terminal Customer’s Satisfaction SEM |
| Data: | 2014 |
| Editora: | Taylor Francis Group |
| Citação: | Caldeirinha, Vítor; J. Augusto Felício and Andreia Dionísio. (2013). “The container terminal characteristics and customer’s satisfaction”. No. 2013 - 14. University of Evora, CEFAGE-UE (Portugal). |
| Resumo: | This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction. |
| URI: | http://hdl.handle.net/10400.5/25391 |
| Aparece nas colecções: | DG - Artigos em Revistas Nacionais / Articles in Portuguese Journals |
Ficheiros deste registo:
| Ficheiro | Descrição | Tamanho | Formato | |
|---|---|---|---|---|
| vCALDEIRINHA, JAFELICIO E ADIONISIO, 2013.pdf | 1,11 MB | Adobe PDF | Ver/Abrir |
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