Organizational information systems competences in small and medium-sized enterprises

Abstract

We used resource-based theory and evidence from empirical studies to evolve a framework of IS competences in small and medium-sized enterprises (SMEs). The framework significantly improved our understanding of internal IS expertise in SMEs. We used relevant IS competence and SME literature, as well as empirical data from SME case studies. Our set of twenty two IS competences were organized around six macro competences. Each competence refers to a specific ability at the organizational rather than the individual level and they cover a broad range of activities, such as those associated with recognising business opportunities, IS planning, accessing IS knowledge, defining requirements, software and hardware sourcing, applications development, and managing relationships with IS suppliers. The framework was tested against prior literature, including studies of IS adoption, IS success, and entrepreneurial competence. Each competence was fully explained and discussed using evidence from the case studies. The framework creates a comprehensive set of IS competences that can be used in both SME practice and research.