Publicação
Analysing intention and action in mobile banking services
| dc.contributor.author | Perdigoto, Marta | |
| dc.contributor.author | Picoto, Winnie | |
| dc.date.accessioned | 2016-10-14T09:03:49Z | |
| dc.date.available | 2016-10-14T09:03:49Z | |
| dc.date.issued | 2012 | |
| dc.description.abstract | Technological advances at the level of mobile devices are transforming the world. Banking users are able to conduct banking services at any place, and at any time, with m-banking. The purpose of this research is to analyse intention and action in m-banking services. A research model was developed and PLS was used to test the causalities in the proposed model. Our proposal extends the existing models with an assessment of the actual usage of m-banking and of how behavioural intention translates into action. This study found that the main determinants of behavioural intention for m-banking are social influence and relative advantage. Furthermore, perceived risk, lack of information and usage barriers have a negative effect on m- banking behavioural intention. Perceived risks, e-banking use, and behaviour intention are found to be significant antecedents of m-banking use. Gender has a positive and significant influence on m-banking usage, but not on the construction of behavioural intention. | pt_PT |
| dc.identifier.citation | Perdigoto, Marta and Winnie Picoto .(2012). "Analysing intention and action in mobile banking services". Portuguese Journal of Management Studies, Volume XVII, No. 2: pp. 133-152 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.5/12288 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | ISEG - Departamento de Gestão | pt_PT |
| dc.subject | M-banking actual use | pt_PT |
| dc.subject | Acceptance factors | pt_PT |
| dc.subject | Barriers of use | pt_PT |
| dc.subject | TAM | pt_PT |
| dc.subject | TBP | pt_PT |
| dc.subject | IDT | pt_PT |
| dc.subject | PLS. | pt_PT |
| dc.title | Analysing intention and action in mobile banking services | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Lisboa | pt_PT |
| oaire.citation.endPage | 152 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 133 | pt_PT |
| oaire.citation.title | Portuguese Journal of Management Studies | pt_PT |
| oaire.citation.volume | XVII | pt_PT |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |