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Authors
Advisor(s)
Abstract(s)
The objective of this paper deals with the influence exerted by TQM on the capability to promote the process of organisational learning, as one of the competencies that the introduction of TQM helps to develop, We discuss the extent to which the critical factors of TQM favour both the exploration of new knowledge that can modify organisational behaviour, and the exploitation of current learning,
Description
Keywords
TQM organisational learning process of learning exploration exploitation
Pedagogical Context
Citation
Escrig-Tena, Ana Belén (2003). "The improvement of organisational learning process with total quality management". Estudos de Gestão, VIII(1):59-72