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Let the devil choose : frustration or anxiety in the wake of performance measurement in universities

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The purpose of this chapter is to discuss changes and challenges in the management of universities by using two archetypes - the ivory tower and the mass university - as an intellectual device to illustrate the nature of changes from traditional to contemporary universities.

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Ivory Tower European High Education Area Quality Assurance Agency Public Administration Review Copenhagen Business School

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Sarrico, Cláudia S. e Ana I. Melo (2012). "Let the devil choose : frustration or anxiety in the wake of performance measurement in universities". In Managing Reform in Universities, Bjørn Stensaker, Jussi Välimaa, Cláudia S. Sarrico (eds), 81-97. Cham: Springer

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