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Training programs’ return on investment in the Portuguese railway company: a fuzzy-set qualitative comparative analysis

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dc.contributor.authorCurado, Carla
dc.contributor.authorBernardino, Gonçalo
dc.date.accessioned2024-12-09T11:13:55Z
dc.date.available2024-12-09T11:13:55Z
dc.date.issued2018
dc.description.abstractThe evaluation of training is important because of the resources committed to training and the need for an effective performance by employees, but in practice, it is difficult to measure the return on training investment (ROI). Here, we follow the Kirkpatrick and Phillips model to measure the ROI from 327 training programs at the Portuguese national railway company in the calendar year 2016. Additionally, we use a fuzzy-set Qualitative Comparative Analysis (fsQCA) on company records to determine the causal configurations that lead to higher values of ROI. In doing so, we add to the measurement literature but our major contribution is the use of fsQCA to provide a deeper analysis than hitherto of the factors associated with higher or lower ROI. The findings show the importance of complex causation for ROI and offer five alternative configurations of conditions that lead to higher ROI values. There are only three configurations of conditions that lead to lower ROI values. Further, the results show the importance of organizing training programs in small groups. Although the results cannot be generalized due to the use of national data in the study, the proposed method of analysis is generally applicable.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCurado, Carla and Gonçalo Bernardino .(2018). “Training programs’ return on investment in the Portuguese railway company: a fuzzy-set qualitative comparative analysis”. International Journal of Training and Development . Vol. 22, No. 4: pp. 239-255. 2018pt_PT
dc.identifier.doidoi: 10.1111/ijtd.12136pt_PT
dc.identifier.eissn1468-2419
dc.identifier.urihttp://hdl.handle.net/10400.5/96103
dc.language.isoengpt_PT
dc.publisherBrian Towers (BRITOW) and. John Wiley & Sons Ltd.pt_PT
dc.subjectInvestmentpt_PT
dc.subjectRailway Companypt_PT
dc.subjectfsQCApt_PT
dc.subjectfsQCApt_PT
dc.subjectTraining Programspt_PT
dc.subjectReturn on Investmentpt_PT
dc.subjectModelspt_PT
dc.subjectPortugalpt_PT
dc.titleTraining programs’ return on investment in the Portuguese railway company: a fuzzy-set qualitative comparative analysispt_PT
dc.typejournal article
dspace.entity.typePublication
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT

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ADVANCE/CSG - Artigos em Revistas Internacionais / Articles in International Journals