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Small business management and environmental engagement
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Orientador(es)
Resumo(s)
Small firms in tourism are characterised by informal approaches to management, allowing
their owners to meet a variety of often overlapping business and personal goals.
Environmental certification schemes generally require members to subscribe to formal
environmental management systems (EMS), even when aimed at small business
operators. This paper examines in detail the managerial approaches of a small group
of owner-managers who are operating within the approximately 3000-member Green
Tourism Business Scheme (GTBS) available in theUKand Ireland. The findings suggest
that the type of environmental practices adopted most willingly reflect the formality of
management within the business and the owner-managers’ various backgrounds, values,
reasons to be in business, expectations from acting and their understanding of the
“environment”. It finds that the “Plan-Do-Check-Review” approach of most EMS does
not easily relate to the complex motivations and needs of the world of small business.
The paper concludes that environmental engagement is more likely to be fostered if
owner-managers’ managerial approaches and assumptions are better understood and
that shared visions for environmental engagement are encouraged through informed
dialogue. Both economic benefits and the fostering of “feel good” factors should be
stressed if small tourism businesses are to adopt EMS programmes.
Descrição
Palavras-chave
Small tourism businesses Managerial approaches Environmental engagement Qualitative research Certification
Contexto Educativo
Citação
Sampaio, A. R., Thomas, R., & Font, X. (2012). Small business management and environmental engagement. Journal of Sustainable Tourism, 20(2), 179-193. https://doi.org/10.1080/09669582.2011.602193
Editora
Taylor & Francis