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Fatores determinantes na satisfação laboral : um estudo quantitativo
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Resumo(s)
A satisfação laboral desempenha um papel crucial no contexto organizacional. Inúmeros estudos têm
vindo a mostrar os impactos positivos que a satisfação laboral tem no desempenho, na lealdade, na
vontade de permanência, entre outros.
Sendo a satisfação laboral uma peça fulcral no contexto organizacional, torna-se essencial compreender
os fatores que levam a um indivíduo sentir-se satisfeito. É neste contexto que surge este estudo.
Os dados utilizados são provenientes de um questionário realizado aos colaboradores de uma empresa
inserida no setor indústria/ retalho, no âmbito de um projeto do Observatório Nacional dos Recursos
Humanos (ONRH) em parceria com a Qmetrics.
Fez-se uma análise exploratória dos dados e criou-se um modelo de regressão linear múltipla para
explicar a satisfação global com a empresa. As variáveis de estudo foram Infraestrutura Laboral,
Envolvimento organizacional, Orientação para o cliente, Relacionamentos interpessoais, Autonomia,
Reconhecimento, Desenvolvimento profissional, Remuneração/ benefícios e outras variáveis de
caracterização.
Job satisfaction plays a crucial role in the organizational context. Numerous studies have shown the positive impacts that job satisfaction has on performance, loyalty, willingness to stay, among others. As job satisfaction is a key component in the organizational context, it is essential to understand the factors that lead an individual to feel satisfied. It is in this context that this study emerges. The data used are from a questionnaire conducted with employees of a company in the industry/retail sector, as part of a project by the National Human Resources Observatory (ONRH) in partnership with Qmetrics. An exploratory data analysis was performed, and a multiple linear regression model was created to explain overall satisfaction with the company. The study variables were Labor Infrastructure, Organizational Involvement, Customer Orientation, Interpersonal Relationships, Autonomy, Recognition, Professional Development, Compensation/Benefits, and other characterization variables.
Job satisfaction plays a crucial role in the organizational context. Numerous studies have shown the positive impacts that job satisfaction has on performance, loyalty, willingness to stay, among others. As job satisfaction is a key component in the organizational context, it is essential to understand the factors that lead an individual to feel satisfied. It is in this context that this study emerges. The data used are from a questionnaire conducted with employees of a company in the industry/retail sector, as part of a project by the National Human Resources Observatory (ONRH) in partnership with Qmetrics. An exploratory data analysis was performed, and a multiple linear regression model was created to explain overall satisfaction with the company. The study variables were Labor Infrastructure, Organizational Involvement, Customer Orientation, Interpersonal Relationships, Autonomy, Recognition, Professional Development, Compensation/Benefits, and other characterization variables.
Descrição
Trabalho de Projeto de Mestrado, Matemática Aplicada à Economia e Gestão, 2024, Universidade de Lisboa, Faculdade de Ciências
Palavras-chave
Satisfação laboral Regressão linear múltipla Teste de Kruskal-Wallis Teste de Dunn Teses de mestrado - 2024