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The integration of quality management in universities : an analysis based on quality policy statements
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Orientador(es)
Resumo(s)
Theoretically, a more integrative vision of quality management (QM) practices is being proposed (Manatos, Sarrico, & Rosa, 2015), and universities seem to be in the process of following a path towards a stronger integration of their QM practices (Rosa & Amaral, 2007; Sousa & Voss, 2002; Srikanthan & Dalrymple, 2002, 2007).
Descrição
Palavras-chave
Quality Management Total Quality Management Quality Management System Quality Plan Governance Framework
Contexto Educativo
Citação
Manatos, Maria J., Cláudia S. Sarrico e Maria J. Rosa (2016). "The integration of quality management in universities : an analysis based on quality policy statements". In Global Challenges, National Initiatives, and Institutional Responses: The Transformation of Higher Education, C.S. Sarrico, P.N. Teixeira, A. Magalhães, A. Veiga , M.J. Rosa T. Carvalho T (eds), 143-158. Rotterdam, Sense Publishers
Editora
Springer